How does Planfix fit with our existing airport and airline systems?

Planfix usually sits above your existing systems as an operational layer. Airlines keep using their own portals and airport systems continue to run flight plans and resource allocation. Planfix collects requests and non security incidents from email, chats, telephony, and APIs, turns them into structured tasks, and synchronizes key updates back when needed. That means you centralize day to day coordination, evidence, and reporting without replacing critical airport infrastructure or asking partners to change tools.

Can Planfix handle both requests and non security incidents in one system?

Yes. A single case template can cover both routine requests and non security incidents with shared fields like flight, stand, category, and severity. You can add extra fields or status sets for specific airlines, terminals, or handling contracts. Auto triage rules, Planner boards, and calendars work across all case types, while reports and dashboards let you separate incident metrics from service requests when you need them for SLAs, audits, or internal reviews.

How long does it take to roll out Planfix at a station?

Most teams start with a focused pilot rather than a big bang rollout. You connect one shared inbox and a few key chat channels, configure a standard case template, and build one Planner board for duty managers. With no code configuration and ready made building blocks, you can usually reach a stable pilot in days or weeks, not months. Once the pattern works, you clone templates, boards, and reports for other stands, terminals, or stations.

Is Planfix suitable for multi station or multi airport operations?

Planfix is designed for multi project and multi site work. You can separate stations, terminals, or airlines into projects with their own boards, reports, and access rules. Project Totals and data tags let you roll metrics up by station, region, contractor, or customer. Directories store shared master data like airlines, stands, and ramp zones, while filters keep views manageable for local teams. That makes it easier to standardize processes while still respecting local constraints.

Airport Ground Handling Request and Incident Management Software

Planner Board For Live Operations

See every active request and incident by flight, stand, severity, and owner on one real time board.

Location Fields And Map Views

Place tasks on a map of stands and ramp zones to spot hot spots and avoid conflicts.

Data Tags And Project Totals

Log delay minutes, time, and cost as data tags and roll them into live project totals.

AI Dataminer For Case Fields

Let Planfix AI read free form messages and fill flight, stand, and category fields for your team.

Capture Every Case In One Standard Flow

Connect shared inboxes and chat channels so every request or incident becomes a structured task with standard fields and photos. Simple web and mobile templates let ramp and baggage teams log cases in seconds. AI Dataminer then fills key fields to cut manual typing.

Email To Ticket In Planfix

Shared Inboxes And Channels

Convert emails and chat messages into tasks automatically so duty managers stop forwarding screenshots and copying details.

Standard Case Template

Use one case template with flight, stand, category, severity, reporter, and attachments so every record looks the same.

Mobile Forms For Ramp Teams

Give ramp and baggage crews quick mobile forms so they report issues in seconds instead of chasing supervisors.

Auto Triage Rules

Distribute cases by airline, stand, category, or severity so each team sees only the work they own.

Conditional Planner Lists

Use conditional lists that update from rules so dragging a card instantly rewrites assignee and status fields.

SLA Timers And Visibility

Highlight high severity cases with tight SLAs so nothing urgent hides in the queue during busy banks.

Team Calendars

Use shared calendars to see shifts, absences, and busy slots so you avoid overbooking crews and equipment.

Planned Work Time Blocks

Block work on calendars automatically from tasks so each job has time and place reserved ahead of shifts.

Task Chat Instead Of Radio

Move radio follow ups into task comments so teams see history, files, and decisions in one channel.

Prove What Happened With Clean Evidence

Completion checklists and status sets ensure consistent coding while teams add photos, videos, and notes from mobile. Data tags store time spent, delay minutes, and cost so reports and dashboards show incident types, delays, and exposure by airline, stand, shift, and contractor.

Reports And Dashboards

Completion Checklists

Standardize closeout steps with structured checklists so teams capture photos, delay codes, and notes on every case.

Data Tags For Time And Cost

Track time spent, delay minutes, and costs as report ready tags instead of scattered spreadsheets and notebooks.

Client Dashboards For Airlines

Share selected tasks and reports with airline partners so they see clean evidence without new logins.

Is This Your Daily Reality?

Claims Without Clear Records

Is This Your Daily Reality?

You juggle radio, chat, phone, and spreadsheets during every busy bank and still feel you miss things.

Airlines and airport operations keep asking what really happened on specific stands and flights, and you cannot answer fast.

You feel reactive, not proactive, and worry about the next disruption.

Claims Without Clear Records

You feel exposed when claims arrive and the only record is scattered chats and memory.

Requests and incidents live in tools you cannot search, filter, or report on with confidence.

You depend on a few experienced people who remember how things were handled, which does not scale or survive turnover.

What Your Operation Looks Like With Planfix

Planfix turns non security ground handling into one living system instead of fragile spreadsheets and chats. Every request and incident is captured, routed, resolved, and documented with the same discipline on every shift. Airlines, auditors, and your team finally trust the numbers and the process.

Safe And Punctual Turnarounds

Keep every turnaround safe and punctual because requests and incidents are captured, routed, and resolved in one system.

Structured Handling That Builds Trust

Provide traceable, structured handling of every case that matches airline and airport expectations on each contract.

Continuous Improvement From Patterns

Use reports and trends to see recurring issues, reduce disruptions, and improve service quality every month.

Fast Rollout Without Heavy IT Work

Planfix is a no code platform with ready templates for requests, incidents, and boards, so you pilot one station or shift without heavy IT work. Front line teams get simple mobile views, clear queues, and checklists that save time. Planfix integrates with your existing airline and airport systems by email, telephony, calendars, and APIs so it becomes the operational layer, not another silo.

Create Your Solution

Pilot One Station First

Start with one station, shift, or airline to prove value quickly before rolling Planfix across the network.

Mobile Views For Front Line

Give ramp teams simple queues, checklists, and forms on mobile so adoption feels like relief, not extra work.

Integrations With Existing Stack

Keep airline portals and airport systems while Planfix synchronizes tasks through email, telephony, calendars, and APIs.

Why Teams Replace Existing Tools With Planfix

Spreadsheets And Shared Inboxes

Replace fragile spreadsheets and shared inboxes with structured tasks and live boards while keeping familiar email workflows.

Generic IT Help Desks

Use processes, Location fields, and mobile forms built for ramps instead of generic IT tickets that ignore context.

Home Grown Tools

Swap hard to change in house tools for a configurable platform with status sets, directories, and AI agents.

FAQ

Keep Requests And Incidents Under Control

Planner Board For Live Operations

Location Fields And Map Views

Data Tags And Project Totals

AI Dataminer For Case Fields

Capture Every Case In One Standard Flow

Shared Inboxes And Channels

Standard Case Template

Mobile Forms For Ramp Teams

Route Work To The Right Team In Seconds

Auto Triage Rules

Conditional Planner Lists

SLA Timers And Visibility

Coordinate Ramp Execution And Avoid Conflicts

Team Calendars

Planned Work Time Blocks

Task Chat Instead Of Radio

Prove What Happened With Clean Evidence

Completion Checklists

Data Tags For Time And Cost

Client Dashboards For Airlines

Is This Your Daily Reality?

Claims Without Clear Records

What Your Operation Looks Like With Planfix

Safe And Punctual Turnarounds

Structured Handling That Builds Trust

Continuous Improvement From Patterns

Aha Moments For Your Team And Partners

Fast Rollout Without Heavy IT Work

Pilot One Station First

Mobile Views For Front Line

Integrations With Existing Stack

Why Teams Replace Existing Tools With Planfix

Spreadsheets And Shared Inboxes

Generic IT Help Desks

Home Grown Tools

Run Ground Handling Requests And Incidents In Planfix

Planfix Integrations For Ground Handling Operations

How does Planfix fit with our existing airport and airline systems?

Can Planfix handle both requests and non security incidents in one system?

How long does it take to roll out Planfix at a station?

Is Planfix suitable for multi station or multi airport operations?

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