Infrastructure
and security

Planfix is located in a European data center that complies with the international information security standards of DIN ISO/IEC 27001 and is audited annually.

European Union

Hetzner Online AG
Management Board Martin Hetzner,
Stuttgarter St. 1, 91710
Gunzenhausen, Germany

https://hetzner.de
Coming soon
The architecture is organized to have duplication for all services, to ensure that each of the clusters operates without failure.
Availability
99.9935
Previous year
Previous month

Our engineers provide around-the-clock monitoring of all performance indicators — there are more than 2,500 indicators — and all critical parameters are monitored in real time.

We take security very seriously and use the most modern and reliable solutions to ensure it
and use the most modern and reliable
solutions to ensure it
Data back-up

We back up all Planfix data daily. Using encrypted archives hosted on Amazon S3 servers, we can, if necessary, restore the Planfix operating environment to any previous state in the past three months.

All of the files you upload to Planfix are stored in Amazon S3 storage in Ireland.

Limited
access

You can limit access to your account by IP address and time. This prevents intruders from logging in to your Planfix account, even if they get your password.

Two-factor
authentication

You have the option of enabling two-factor authentication. When this is enabled, you need a special code to log in to Planfix, in addition to your password. The code is generated by your smartphone and is valid for only 30 seconds. Without your smartphone, intruders will be unable to get this code and log in to your Planfix account.

Protection
of personal
data

Planfix meets the requirements of the GDPR, European regulation on the protection of personal data

Exporting
account
data

We give you complete freedom to dispose of the data gathered in Planfix. Account owners can export all account data, including any file uploaded to Planfix, and use it outside the system

SSL encryption

TLS 1.2 cryptographic protocol is used for access to account data for all Planfix accounts. COMODO RSA Domain Validation Secure Server CA issues encryption certificates. The connection is encrypted and verified using AES_128_GCM. ECDHE_RSA is used as the key exchange mechanism. This eliminates the possibility of data interception between the client and server when you're working — all data is encrypted when transferred.

Remote maintenance

The data centers where the service is located are within EU countries that have signed the Council of Europe Convention on the Protection of Individuals with the Automated Processing of Personal Data.

Only certain people can access these data centers. The data centers are equipped with backup power sources, several independent communication channels, alarm systems, and automatic fire suppression.

Physical
Deletion
of Data

If you stop using Planfix, after two months your account along with all the data in it will be removed physically, without the possibility of recovery. Of course, we suggest that you save it first, but the last word will be yours.