Telegram has the reputation of being the most
advanced messenger, and it's usually used by the most advanced users. It's important for you to
be on their level, and Planfix lets you do so.
Telegram integration
We will help you create a company Telegram bot
and link it to Planfix. It will be the face of your company in Telegram and an interface for
communicating with Telegram users.
Your coworkers will work with this channel in the
Planfix interface, taking advantage of all its benefits. You'll be able to automatically
delegate requests, quickly add specialists as needed, communicate privately with coworkers,
create reports, and track specific sections.
A customer writes a message to your company
Telegram account
A profile is created in Planfix for the customer,
as well as a task for processing the customer's request
Your coworkers see the request in Planfix and
communicate with the customer
How does it work?
All communication is contained in one place.
Nothing is lost. Even if the employee who began the conversation with the customer gets sick or
goes on vacation, their coworkers will be able to pick up the conversation where it was left
off. The customer won't even notice that anything changed. On their end, they'll be
communicating the whole time with the company Telegram bot, which usually has the same name as
your company.
What you and your coworkers see in Planfix
What your customers see in the Telegram chat
Why is this more convenient than regular Telegram
chat?
Conversations with each customer or remote
employee take place in separate threads (Telegram dialogs and Planfix tasks). Each problem is
solved separately, by the appropriate employee and within a reasonable amount of time.
Better organization
You set the rules by which tasks are submitted
"upstream" to different company departments or offices and distributed among employees.
Workload allocation
Reports will show who processed different
requests, when they were processed, how many were processed, and which requests exactly were
worked on. If there were setbacks. Where the weak spots are. This will be the basis for salaries
and managerial decisions.
Tracking
Company bots always remain company property.
Employees who no longer work for your company will never be able to divert requests away from
the company to their own Telegram accounts.
Complete security
Telegram integration with Planfix is more advanced that other integrations. In addition to using company bots, you can set up Telegram notifications for your employees for new tasks or comments addressed to them. By linking company Telegram chats to Planfix, you are able to create new projects and tasks directly within Telegram conversations, using special commands.
/who
Telegram bot turn Planfix into a CRM system,
sales department, customer support service, or ordering window. Add Telegram as a channel for
communicating with your customers.
