Conversations with each customer or remote
employee take place in separate threads (Telegram dialogs and Planfix tasks). Each problem is
solved separately, by the appropriate employee and within a reasonable amount of time.
You set the rules by which tasks are submitted
"upstream" to different company departments or offices and distributed among employees.
Reports will show who processed different
requests, when they were processed, how many were processed, and which requests exactly were
worked on. If there were setbacks. Where the weak spots are. This will be the basis for salaries
and managerial decisions.
Company bots always remain company property.
Employees who no longer work for your company will never be able to divert requests away from
the company to their own Telegram accounts.