No matter what industry you work in, your
clients definitely use Viber. Are you prepared to communicate with them using the method they
find convenient?
Viber integration
Create a Viber account for your company and link
it to Planfix. Then, when you communicate using Viber, it will be as simple and convenient for
you as for your clients.
Any message you receive in Viber will be sent to a main processing center and will be efficiently processed by your coworkers.
Any message you receive in Viber will be sent to a main processing center and will be efficiently processed by your coworkers.
A client sends a message to your public Viber
account
A profile is created in Planfix for the client,
as well as a task for processing the client's request
Your coworkers see the request in Planfix and
communicate with the client
How does it work?
From this point onwards, all communication with
the client will happen in this task. Conversation history is preserved. Any employee with
access to the task will be able to read the communication between their colleagues and the
client.
What you and your coworkers see in Planfix
What your clients see in the Viber message
window
Why is this more convenient than answering in
Viber?
Your coworkers see messages from all platforms in
one place, which optimizes their workload.
It's ideal
You maintain control over your public Viber
account; your coworkers won't have access to passwords, so they can't be changed or shared with
others.
It's secure
All work takes place in Planfix, which reduces
training requirements and makes knowledge easier to transfer.
It's versatile
It's easy to loop any coworker into client
communication, which all takes place right in the task. The client sees only the messages
addressed directly to them.
It's dynamic
Link any number of public Viber accounts to
Planfix for your company's different brands or business areas — and maintain all of them in one
place with universal rules. At the same time, your coworkers will always see which Viber account
clients wrote to.
With the answer directory, you can quickly respond to common customer questions by clicking on
an asterisk in the comment.
