How does Planfix help reduce downtime in EV charging networks?

Planfix centralizes incidents, field visits, and contractors on one platform. Monitoring alerts, driver calls, and partner messages turn into tasks automatically. Planner boards, maps, and Data tags give dispatchers a clear view of work. Reports show MTTR, downtime, and costs by site so you reduce outages, cut unnecessary visits, and explain performance to partners with confidence.

Can Planfix work with our existing monitoring tools and inboxes?

Yes. Planfix turns emails into tasks and works alongside monitoring tools through webhooks and automation. You can use creating tasks by email, rules for creating tasks by email, and webhooks to capture alerts. Automation and Robots help enrich incidents, route them to the right queues, and keep your operations team focused on one structured workboard instead of multiple tools.

How do external contractors access incidents and work orders?

Contractors can work in Planfix through a simple Client Dashboard or a more advanced restricted interface that shows only their tasks, documents, and forms. You decide what each partner sees. They update statuses, checklists, photos, and time on-site. You keep full control over permissions while receiving cleaner data and a full history of visits for billing, penalties, and reporting.

Do we need development resources to implement Planfix for incidents and field work?

You do not need developers to start. Planfix is a no code platform with flexible directories, fields, and automation that operators can configure. Begin with email and basic incident queues, then add maps, Data tags, and AI agents. Our support, documentation, and ready-made features for tasks, reports, and automation help you configure a robust solution without custom code.

Incident And Field Work Software For EV Charging Networks

Run Your EV Network With Fewer Outages

You keep chargers, contractors, and partners in motion. Planfix keeps every incident, visit, and cost in one place so you restore uptime faster, stay audit ready, and give partners clear, timely answers when something goes wrong.

Planner Board In Planfix

Capture Every Incident

Keep all incidents in one queue instead of scattered tools so nothing is missed during busy days.

Decide Remote Or Site Visit

Use clear playbooks and structured fields to choose remote fixes or visits and reduce unnecessary truck rolls.

Dispatch With Context

Assign contractors from one board with maps, SLAs, and history visible so every visit starts with clarity.

Start With One Central Incident Queue

Do not start with a big migration. Start by funneling all alerts, partner messages, and driver complaints into Planfix. One Planner board shows every active incident by severity, region, or SLA so you gain control in days, not months.

Centralize Signals In Planfix

See Incidents On One Board And Map

Use one Planner board where alerts from monitoring tools, driver calls, and contractor tickets live together. Switch to the map view to see clusters by charger and site so you pick the right contractor and cut wasted travel in minutes.

Tasks On The Map

Capturing And Triaging Incidents

Deciding Remote Or Site Visit

Dispatching And Managing Contractors

Documenting Work And Learning

Capturing And Triaging Incidents

Stop losing incidents in email and chats and work from one structured queue.

Use shared fields for severity, SLA, and incident type so everyone reads cases the same way.

See real MTTR and SLA breaches instead of manual spreadsheets and guesswork.

Build Incident Queues

Deciding Remote Or Site Visit

Use checklist templates for remote checks so you send trucks only when needed.

AI Dataminer reads messages and fills fields like site, charger ID, and error code.

Make decisions based on logs and history instead of incomplete notes.

Standardize Remote Checks

Dispatching And Managing Contractors

Assign tasks from one Planner board with coverage zones and workloads visible.

Use location fields and map views to pick the closest contractor for each site.

Track first-time fix rate and time on-site with structured status updates.

Use Planner For Dispatch

Documenting Work And Learning

Log time, parts, and photos as Data tags on each incident and visit.

Use reports and Project Totals to see which sites and models quietly eat margin.

Turn recurring issues into updated playbooks and better contractor terms.

Track Time And Costs

When This Sounds Familiar

You wake up to mixed alerts, emails, and urgent calls. You guess which contractor to send and struggle to explain downtime and costs. You feel stuck between monitoring tools, mailboxes, and spreadsheets and exposed whenever a major partner asks for a reliability report.

Scattered Alerts

Alerts, emails, and calls arrive in many places so incidents slip through and response time grows.

Guesswork Dispatch

You choose contractors by habit instead of measured performance, routes, and first-time fix rate.

Weak Reporting

You face incomplete history, missing photos, and fragile spreadsheets when partners demand clear reports.

How Planfix Runs Incidents End To End

Planfix captures every signal as a task, structures triage with statuses and Data tags, and guides teams from remote checks to verified fixes. Time logs, photos, and parts flow into reports so one platform runs incidents from first alert to network level control.

Automate Incident Flows

From First Alert To Decision

AI Dataminer reads messages, fills fields, and checklists guide triage so teams decide quickly and consistently.

From Work Order To Verified Fix

Contractors see clear tasks, checklists, and required photos in Client Dashboards or restricted interfaces.

From Incident To Network Control

Reports and Project Totals highlight patterns by model, region, and contractor so you invest where it matters.

What Your Network Looks Like With Planfix

You feel calm when alerts fire because the process is clear. You see chargers as a managed fleet, treat every incident as data, and scale to more sites without multiplying chaos. Contractors work to measurable KPIs instead of complaints and guesswork.

Shorter MTTR

Keep chargers online with shorter MTTR and fewer repeat incidents across your entire network.

Measured Contractors

Manage partners by clear KPIs like first-time fix rate and time on-site instead of complaints.

Clean Audit Trail

Answer audits and partner questions with searchable history, photos, and reports for every site and charger.

Make It Easy To Start

Planfix is no code so you begin by connecting email and monitoring alerts, then grow into maps, Data tags, and AI agents. Contractors can use simple dashboards or stay on email while Planfix structures work behind the scenes.

Build Without Code

No Big IT Project

Start small with email and alerts, then add maps, automation, and AI as your team gets comfortable.

Contractors Stay Productive

Give partners focused dashboards with only their tasks, files, and forms so they act quickly and correctly.

Gradual Migration

Import sites, contractors, and SLAs into Directories and run old tools in parallel until you trust Planfix.

Replace Fragile Workarounds

Move from email threads, generic help desks, and homegrown tools to a platform built for incidents and field work. Planfix connects incidents, projects, maps, and reports so your network stops relying on fragile workarounds and manual effort.