Turn winery tours, wine clubs, and guest support into one controlled workflow. Protect guest experience, grow direct revenue, and keep weekends calm for your team.
Capture and organize every tour request, club change, and support issue in one place your team trusts. Match bookings to real capacity, avoid double-booking, and close every interaction with clear next steps and evidence.
Connect your main winery inboxes and social channels to Planfix so every message immediately becomes a task. Auto-triage by type, urgency, and guest value, and give staff one shared queue instead of scattered accounts and personal phones.
Use Planner to see tours, club shipments, and support work in one board. Conditional lists show today, this weekend, and overdue items. Moving a card between lists updates fields automatically, so host, status, and time slot always stay correct.
Work from a single guest card that shows visits, club tier, support history, and promises in one timeline. Share a clean Client Dashboard where guests follow requests, upcoming visits, and shipments while your team manages tasks behind the scenes.
Weekends feel hectic yet guests still slip through the cracks. You switch between systems, spreadsheets, and phones to answer simple questions. Regular visitors sometimes know their own history better than your staff, and you feel anxious before peak weekends.
Planfix supports your team from first request to final follow up. One platform captures messages, assigns owners, plans against real capacity, guides visits and shipments, and tracks gestures of goodwill so every guest feels remembered, not handled.
With Planfix your winery runs tours, club operations, and support from one shared system. Teams log promises on phones as they move around the property. Dashboards show weekends, club cycles, and risk signals so you plan the next season confidently.
Step into full weekends knowing exactly which groups are coming, who hosts them, and where issues still need attention.
Hear regular guests mention how clear your communication feels and know your team has the same context every time.
Watch revenue, response times, and loyalty trends on dashboards instead of guessing from scattered spreadsheets and chat histories.
Every group is expected, greeted by name, and guided by a host who sees their history and preferences.
Club members receive accurate shipments, timely notices, and fair resolutions, so churn drops and direct revenue becomes predictable.
Reviews improve, referrals grow, and your winery becomes known for warm hospitality backed by reliable operations and clear communication.
Start with a simple inbox-to-task setup and one Planner board so you see value in days, not months. Keep everyday work in familiar channels while Planfix adds structure, and import spreadsheets so historic guests, products, and tasks come with you.
Connect email, social channels, telephony, calendars, and maps so guest conversations and bookings flow into one queue.