How does Planfix help us capture every LAN and Wi Fi request?

Planfix turns calls, emails, chats, and web forms into one structured queue. Email to ticket and channel to task convert inbound messages into tasks with fields, SLA targets, and assignees. Planner boards give you a single view of new requests, while filters and status sets keep triage consistent so nothing is lost or forgotten.

Can Planfix handle field technicians and multi site work?

Yes. Planner, shared calendars, and map views work together to keep site visits under control. You see who is doing what and where, cluster visits by route or region, and avoid double bookings. Planned Work Time creates booking blocks automatically so technicians know where to be, and every task carries site history, documents, and photos.

How does Planfix show profitability and SLA performance per contract?

Data tags record time, parts, and other key events on each job. Project totals roll these values up to the contract or client level, so you see live margin, repeat issues, and SLA risks. Reports and dashboards let you slice by site, region, or engineer, making renewal talks and pricing changes based on facts instead of guesses.

What does onboarding look like for LAN and Wi Fi teams?

Most teams start by setting up a single shared queue. You forward support email into Planfix, define basic fields and statuses, and build one Planner board that mirrors your current process. Engineers can keep replying by email or through simple task comments, while managers refine workflows over time with checklists, templates, and automation as data reveals bottlenecks.

LAN And Wi Fi Service Management Software

Run LAN And Wi Fi Service In One Live System

You design, deploy, and support networks across many clients and sites. Planfix turns calls, emails, chats, and web forms into one queue on Planner boards. Location fields and map views tie work to real sites with clear routes and ownership.

Planner boards in Planfix

Planner Board

Location And Map Views

Data Tags And Project Totals

Client Dashboard

Planner Board

See incidents, changes, and project tasks for each client on one live board.

Group work by status, contract, or priority using conditional lists instead of manual labels.

Drag cards between lists to update assignees, statuses, or dates in one motion.

Boards in Planfix

Location And Map Views

Pin tickets to real sites with dedicated location fields and rich map views.

Group visits by region or route so you avoid wasted travel time and fuel.

Filter by technician, date, or SLA to see exactly the work that matters now.

Tasks on the map

Data Tags And Project Totals

Track time, parts, and costs on each task with flexible data tags.

Roll tags into project totals that show live margin and SLA metrics per contract.

Build dashboards that highlight overruns, repeat incidents, and risky customers.

Data tags in Planfix

Client Dashboard

Give each client a clear portal into open tickets and project work.

Share only relevant tasks and comments while keeping internal notes private.

Reduce status calls by letting clients follow progress and history themselves.

Client dashboard

Capture Every Request In One Queue

Forward your support email into Planfix and let email to ticket create tasks automatically. Add quick templates for common incidents and use Planner as a shared intake board so you control every new request without changing your existing tools.

Email to ticket

Email To Ticket

Convert support mail into structured tasks with fields, SLA targets, and routing rules.

Channel To Task

Turn chats and messenger threads into tasks so operators stop copying logs between tools.

Smart Triage

Filter by client, site, and impact so you tackle the most critical work first.

Plan Technician Schedules And Site Visits With Confidence

Planner and shared calendars show who is doing what and where. Map views cluster visits by route and region so you avoid double bookings and wasted trips. Engineers arrive prepared because every task carries history and site details.

Calendars in Planfix

Shared Calendars

View team workload across days and weeks so dispatchers schedule visits with realistic capacity.

Planned Work Time

Auto-create booking blocks when tasks have dates and assignees so calendars always match reality.

Tasks On The Map

Drop jobs onto a map to design technician routes by region, city, or service area.

Document Every Site With A Structured History

Each site gathers checklists, diagrams, attachments, test results, and photos in one long-lived thread. Data tags log time, parts, and key events so any engineer can open a site record and understand what happened, when, and why.

Project documents

Checklists And Templates

Guide rollouts and service visits with repeatable steps instead of fragile tribal knowledge.

Whiteboard Diagrams

Sketch network diagrams on Whiteboard and convert blocks into real tasks in one click.

Versioned Documents

Store drawings and records with version history so teams always open the latest file.

See The Whole Operation At A Glance

In Planner you see incidents and project work for each client on one board. Moving cards from new to scheduled updates status, assignee, and dates so Planned Work Time lands on calendars automatically.

Planner board

The Results You Can Expect

Clean Intake

Every request lands in one queue with clear triage and SLA metrics your team can trust.

Reliable Field Work

Technicians arrive prepared and on time because visits are planned on shared calendars and maps.

Clear Site History

Each network has a full history of incidents, tests, and changes instead of scattered notes.

Visible Margins

Data tags and project totals show time, parts, and margin per contract and per site.

Scattered Tickets

Requests live across phones, email, messengers, and vendor tools so no one trusts any list.

No Time To Standardize

You want a defined service process yet constant incidents and manual admin work keep pushing it aside.

Status Chaos

Clients push for clear updates while your team scrolls through chats and inboxes to answer questions.

Unknown Profitability

You cannot see which contracts or sites earn money because time and parts live outside tasks.

How Planfix Supports Your Service Process

Planfix helps you capture and qualify every request in one queue, plan technician schedules on calendars and maps, guide work with checklists and diagrams, log time and costs with data tags, and keep clients informed through dashboards and structured email updates.

Create your service solution

Life With Planfix

Your LAN and Wi Fi operation runs from one live system. Intake is clean, schedules make sense, field work is documented, and margins and SLAs are visible so you feel calm during incident spikes and confident in client meetings.

From Spreadsheets To Live Boards

Beyond Flat Tickets

Beyond Device Only Tools

From Spreadsheets To Live Boards

Spreadsheets and inboxes hide real workloads and histories for your service team.

Planfix replaces static files with live tasks, Planner boards, and dashboards everyone can share.

Operators, engineers, and managers see the same truth instead of arguing about whose list is right.

Workspaces in Planfix

Beyond Flat Tickets

Generic help desk tools treat everything as flat tickets with no real project context.

Planfix links tickets, projects, and contracts using project totals and data tags.

You manage service, delivery, and commercial performance in one place instead of three systems.

Project analytics

Beyond Device Only Tools

Vendor monitoring tools show device alerts yet ignore people, process, and commercial impact.

Planfix connects alerts to tasks, schedules, approvals, and handovers across your teams.

You control the full lifecycle around each network instead of just watching alarms fire.

Telephony and calls

Start With A Single Shared Queue

You can start by forwarding support email into Planfix and using one Planner board as a shared queue. Keep your current tools while you configure fields, statuses, and workflows with no code and let data show where to improve.

Start with shared queue