How is Planfix different from a standard ticketing tool for facilities work?

Planfix goes beyond a simple ticket queue. You manage tickets, rounds, incidents, documents, and communication in the same workspace. Planner boards with conditional lists, data tags, and Project Totals give you a live operational view. Location fields, directories, and Client Dashboards keep assets and customers connected to every ticket and report. AI agents help you keep incident stories clean without extra manual work.

Can Planfix work with our DCIM and building management systems?

Yes. Planfix does not replace your DCIM or building systems. It sits beside them and turns their alarms, emails, and webhooks into actionable tasks and incidents. You can log events from multiple systems into one incident timeline. Use automation, scripts, and webhooks so device data creates tasks, updates fields, and feeds reports without manual retyping.

How long does it take to start using Planfix for one site?

Teams usually start with a shared facilities inbox and a basic Planner board for one site. Email becomes tickets with clear owners and due times. Next you add structured rounds, incident workflows, and reports as time allows. Because Planfix is no code and object based, you can pilot, adjust, and expand without a big project or a heavy rollout.

Is Planfix safe enough for data center operations data?

Planfix is built for sensitive business data. You control who sees which projects, tasks, and records through flexible roles and access settings. Every change is logged so you can trace who did what and when. Encryption, secure infrastructure, and administrative tools such as company structure and audit logs help you keep facilities information under control.

Data Center Facilities Management Software

Run Facilities Work in One Live System

You get one configurable workspace that unifies email to ticket, channel to task, and onsite rounds. Planner boards with conditional lists keep work visible. Data tags for time and finance and no code automation keep work measured and on time.

See how workspaces align your team

See and Triage Every Signal in One Queue

Bring alarms, tickets, and rounds into one queue instead of scattered tools. Auto triage by site, criticality, system, or customer. Assign clear owners, due times, and service expectations so you catch issues before anyone complains.

Build a shared queue with smart filters

Single Queue for Every Signal

Pull alarms, tickets, and rounds into one queue so nothing hides in siloed tools or inboxes.

Automatic Triage Rules

Route tasks by site, room, criticality, or customer so the right team sees work first.

Ownership and Clear Deadlines

Set owners, due times, and reminders so SLA expectations are visible and easy to respect.

Standardize Rounds and Tests

Run consistent rounds and tests with guided checklists and automatic follow ups. Capture readings as data tags instead of free text. Trigger follow up tickets the moment something looks off so issues never slip between shifts.

Design guided rounds in Planfix

Guided Checklists for Rounds

Use structured steps for each round so new and experienced technicians follow the same reliable playbook.

Measurements as Data Tags

Capture temperatures and readings as data tags so trends, limits, and exceptions are instantly reportable.

Automatic Follow Up Tasks

Launch follow up tickets the moment a reading crosses a threshold so action never depends on memory.

Handle Incidents with a Live Timeline

Handle incidents fast with clear ownership, a live timeline, and full evidence. Keep comments, files, alarms, and vendor notes in a single incident task. Give responders history, diagrams, and actions in one view so everyone acts on the same picture.

Centralize incident communication

Prove Performance and Pass Audits

Use the same data you rely on to satisfy audits and customers. Project Totals and reports roll up hours, costs, and overdue items by site, system, and vendor. Manage margin and risk with current numbers instead of monthly spreadsheets.

Build audit ready reports

Start Fast with Your Shared Facilities Inbox

Show the Planner Board Moment

Let AI Maintain the Incident Story

Start Fast with Your Shared Facilities Inbox

Connect your shared facilities mailbox and convert every message to a tracked ticket.

Use a ready made Planner board so the team shares one clear view of work.

Give each request an owner, due time, and status from the first day.

Reduce side chats because everyone sees what to do next in one system.

Connect your inbox to Planfix

Show the Planner Board Moment

Pull tickets into a Planner board automatically based on rules and filters.

Drag a card from New to In work to update status, assignee, and due time.

Let conditional lists rewrite fields so workflows stay clean without manual edits.

Give everyone one board where they see flow instead of hunting across tools.

Explore boards and Planner options

Let AI Maintain the Incident Story

Add a Summarizer AI agent to critical incident tasks.

Let it maintain a live brief and timeline as comments and files arrive.

Use a Dataminer agent to turn messy alarms and emails into clean structured fields.

Give responders one field that explains the situation instead of a long scroll of messages.

Set up AI agents

Fragmented Tools and Alarms

Alarms sit in one system, tickets in another, and rounds still live on paper or spreadsheets.

Constant Tension on Shifts

You feel one surprise away from a long night because work depends on personal memory and side chats.

Hard to Tell the Story

You struggle to show a clean story of what happened when management or auditors ask tough questions.

Run Every Site from One Live System

Keep data center facilities under control with tickets, rounds, and incidents in one system. See and triage every signal in one queue instead of scattered inboxes. Run structured rounds with data tags and handle incidents in a single task.

Coordinate work across projects

Location Aware Operations

Use Location fields and map views to track multisite facilities and see where work and issues cluster.

Smarter Vendor Routes

Plan vendor routes with less travel waste by seeing open work on the map by site.

Customer Facing Transparency

Give key customers Client Dashboards so they track tickets and reports without endless status emails.

Governance and Master Data

Use status sets, transition rules, and directories for equipment and vendors so every ticket links to the right data.

What Your Operation Looks Like with Planfix

Your data center facilities operations run from one live system. Tickets, rounds, and incidents are predictable, auditable, and ready for growth. You control uptime and cost instead of reacting to surprises and last minute escalations.

Design a workspace for facilities

How your team feels with Planfix

Calm during live shifts

You feel calm during shifts because one board shows every site, ticket, and incident you are responsible for.

Confident with visitors and audits

You feel confident when customers or auditors visit because records, evidence, and timelines are structured and searchable.

Relief after each incident

You feel relief after incidents because the story is documented and lessons become stronger processes, not forgotten memories.

Make Change Easy for Your Team

Remove the usual barriers to a new system. Start with your inbox and a basic Planner board, then add rounds, incidents, and reports over time. Use no code setup and AI helpers to adapt fields and workflows fast.

Configure your own facilities model

Move Beyond Email, Spreadsheets, and Rigid Tools

Replace old tools with a system built for facilities work. Spreadsheets and email become Planner boards and data tags so nothing gets lost. Planfix sits beside DCIM and building systems, turning their alarms into tasks, playbooks, and dashboards people use.

Automate facilities workflows