What makes Planfix suitable for last-mile delivery support?

Unlike generic CRMs or ticketing tools, Planfix is built to collect every signal, structure it, and show it on a map for dispatch. You can mix channels, SLAs, mobile tasks, and client dashboards in one account. Operations teams can change fields, boards, and automations without code, so the system keeps up with delivery reality.

Can I centralize all customer and courier messages in Planfix?

Yes. Messages from WhatsApp, email, telephony, and your site can be converted into tasks automatically. You can route them by city, courier group, partner, or service level. Each task is time-stamped and tracked against an SLA, so you can prove how fast you reacted even when customers contact you from several channels.

How does Planfix help dispatch and couriers work together?

Planfix tasks support location fields, map views, and mobile access for couriers. Dispatchers can reassign or update tasks and couriers receive changes instantly. You can also expose a client dashboard that shows only shared information, keeping internal comments hidden. This lets you reduce calls while keeping customers informed.

Can I adapt Planfix to different delivery products or partners?

Use status sets, custom fields, and directories to model different delivery products or partners. Add automation scripts or AI agents to extract order details from unstructured messages. Because everything runs in one account, reporting, billing, and audit trails stay aligned even when you change the process.

Last-Mile Delivery Support and Dispatch Software

Centralize Every Message

You receive messages from WhatsApp, calls, marketplace chats, your site, and couriers. Planfix turns each signal into a task, applies routing rules, shows it on a map, and confirms back to the customer for predictable delivery.

Channels to tasks

Capture Every Request

Log courier and customer issues from all channels into one helpdesk-style queue.

Identify Context Fast

Match by phone or email and show order, delivery history, and previous threads.

Route to Executor

Auto triage by city, courier, or partner and start SLA tracking immediately.

Inform Customers

Send replies from tasks or show a restricted dashboard so clients see status.

Start with the Fastest Win

Connect inboxes, messengers, or telephony so every message becomes a task. No switching tools, no lost DMs. Operators work from one screen and you get a single, auditable history.

Connect channels

Give Dispatchers One View

Show dispatchers a Planner board grouped by city, courier, or status. Moving a card updates assignee and rules automatically. Open a task to see map, chat, and courier comments together.

Planner in Planfix

Intake

Every request is logged and time-stamped, even from messengers and calls.

Routing

Auto triage sends tasks to the right person and starts SLA timers on time.

Clients

External dashboards show only shared tasks, so you stay transparent and safe.

If This Sounds Familiar

Lost courier context

Courier calls supervisors, context is lost, and you cannot prove reaction time.

Customers write everywhere

Messages come from several channels and still expect immediate, consistent answers.

Incomplete audit trail

You need to show proof to clients but delivery data is scattered and manual.

Capture the Signal

Recognize and Qualify

Route and Sync

Inform and Close

Capture the Signal

Calls, emails, chats, and marketplace messages become tasks automatically.

Nothing is lost even during peak delivery hours.

Time-stamped intake gives you audit-ready history.

Connect channels

Recognize and Qualify

Match contact by phone or email and show previous thread.

Use required fields or AI agents to extract order ID and reason.

Tickets arrive structured from the start.

AI agents in Planfix

Route and Sync

Auto triage assigns by city, partner, or service tier.

Tasks on the map give the courier exact address.

Reassignment updates the task instantly on mobile.

Tasks on map

Inform and Close

Send reply from the task or expose a client dashboard.

Outcome, proof, and time tags are saved for reporting.

Partners and B2B clients see only what you share.

Reporting

Model Multiple Delivery Products

If you have several delivery products or partners, use status sets with transition rules to mirror each flow. No second system is needed and operations can change rules themselves.

Status rules

What the Finished Setup Looks Like

Dispatch, support, and couriers run from one account. Every delivery issue has an owner, SLA, and outcome. Every outcome is reportable and can be shown to a client. You can change boards and automations yourself.

Workspaces

In Control

Daily delivery and redelivery noise stays in one, structured queue.

Audit Ready

You can prove “we reacted in time” to partners and B2B clients.

Aligned Team

Operators and couriers work from the same instructions and task history.

Unified Intake

All incoming delivery questions land in one helpdesk-style task queue.

Planner for Dispatch

Dispatchers manage courier tasks by territory, partner, or SLA on one board.

Restricted Views

Customers and partners see the task status only, not internal comments.

Too Many Channels

Planfix unifies email, messengers, telephony, and comments into tasks.

Specific Process

Custom fields, directories, and status rules mirror unique last-mile logic.

Couriers Will Use It

Mobile tasks with map address and short comments keep field work simple.

Shared Inboxes

Replaced with structured tasks, fields, and SLAs for auditability.

Generic CRMs

Replaced with courier-centric boards, maps, and client dashboards.

Hardcoded Tools

Replaced with no-code automations, AI agents, and status sets in Planfix.

Planfix integrations for last-mile teams

Centralize chats, calls, maps, and automation platforms to keep dispatch in sync.

See all integrations

FAQ

Last-Mile Delivery Support and Dispatch Software

Centralize Every Message

Capture Every Request

Identify Context Fast

Route to Executor

Inform Customers

Start with the Fastest Win

Give Dispatchers One View

Intake

Routing

Clients

If This Sounds Familiar

Capture the Signal

Recognize and Qualify

Route and Sync

Inform and Close

Model Multiple Delivery Products

What the Finished Setup Looks Like

In Control

Audit Ready

Aligned Team

Unified Intake

Planner for Dispatch

Restricted Views

Too Many Channels

Specific Process

Couriers Will Use It

Shared Inboxes

Generic CRMs

Hardcoded Tools

Planfix integrations for last-mile teams

Run last-mile support and dispatch from one Planfix account

What makes Planfix suitable for last-mile delivery support?

Can I centralize all customer and courier messages in Planfix?

How does Planfix help dispatch and couriers work together?

Can I adapt Planfix to different delivery products or partners?

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