Chat with customers using their preferred
platform
VKontakte group integration
Set up true VKontakte CRM!
Link your groups and use Planfix to process
requests sent to your VKontakte network, turning ordinary visitors into satisfied customers.
A customer writes a message to a VKontakte
group
A customer profile is created in Planfix with the
person's name from VKontakte. A link to their VKontakte page is also added
Your support team will instantly receive a new
task and will use this task to communicate with the customer
How does it work?
The customer writes their questions in a direct
VKontakte message, and your colleagues answer them from Planfix. Regardless of which employee
responds, the response will be sent from your company's name.
How it looks for your colleagues
How it looks for the customer
Why is this more convenient than working in
VKontakte?
Customer Acquisition
You will bring customers from VKontakte
into your CRM and then use your company's tried and true sales methods.
Unified system
Your coworkers will use one interface to
serve customers from VKontakte, Facebook,
Telegram,
and other
sources.
Parallel work
Several employees from your department
or support team can work with customers from VKontakte at the same time.
Workload allocation
Manage employee workloads by allocating
requests from the public VKontakte page among employees automatically or based on
whoever gets there first. This guarantees that customers will get quick responses.
Minimum risk
You're not required to give coworkers
passwords to public pages or grant them admin rights. Planfix gives you the flexibility
to control who can handle VK requests. Passwords are only needed when enabling the
integration.
Simple records
You can use Planfix to keep a record of
processed orders and work carried out by coworkers.