Chat with customers using their preferred
VKontakte group integration
Set up true VKontakte CRM!
Link your groups and use Planfix to process
requests sent to your VKontakte network, turning ordinary visitors into satisfied customers.
A customer writes a message to a VKontakte
A customer profile is created in Planfix with the
person's name from VKontakte. A link to their VKontakte page is also added
Your support team will instantly receive a new
task and will use this task to communicate with the customer
How does it work?
The customer writes their questions in a direct
VKontakte message, and your colleagues answer them from Planfix. Regardless of which employee
responds, the response will be sent from your company's name.
How it looks for your colleagues
How it looks for the customer
Why is this more convenient than working in
You will bring customers from VKontakte
into your CRM and then use your company's tried and true sales methods.
Several employees from your department
or support team can work with customers from VKontakte at the same time.
Manage employee workloads by allocating
requests from the public VKontakte page among employees automatically or based on
whoever gets there first. This guarantees that customers will get quick responses.
You're not required to give coworkers
passwords to public pages or grant them admin rights. Planfix gives you the flexibility
to control who can handle VK requests. Passwords are only needed when enabling the
You can use Planfix to keep a record of
processed orders and work carried out by coworkers.
But most importantly, you will be able to link any employee you need to a VKontakte
order: from the sales team to technical specialists, logistics experts, delivery staff, and more.
Everyone will use one interface to process orders, regardless of source — and customers will
communicate with your company using the platform that's most convenient for them.