Chat with clients using their preferred platform

VKontakte group integration

Set up true VKontakte CRM!
Link your groups and use Planfix to process requests sent to your VKontakte network, turning ordinary visitors into satisfied clients.
A client writes a message to a VKontakte group
A client profile is created in Planfix with the person's name from VKontakte. A link to their VKontakte page is also added
Your support team will instantly receive a new task and will use this task to communicate with the client
How does it work?
The client writes their questions in a direct VKontakte message, and your colleagues answer them from Planfix. Regardless of which employee responds, the response will be sent from your company's name.
How it looks for your colleagues
How it looks for the client
Why is this more convenient than working in VKontakte?
Client Acquisition
You will bring clients from VKontakte into your CRM and then use your company's tried and true sales methods.
Unified system
Your coworkers will use one interface to serve clients from VKontakte, Facebook, Telegram, and other sources.
Parallel work
Several employees from your department or support team can work with clients from VKontakte at the same time.
Workload allocation
Manage employee workloads by allocating requests from the public VKontakte page among employees automatically or based on whoever gets there first. This guarantees that clients will get quick responses.
Minimum risk
You're not required to give coworkers passwords to public pages or grant them admin rights. Planfix gives you the flexibility to control who can handle VK requests. Passwords are only needed when enabling the integration.
Simple records
You can use Planfix to keep a record of processed orders and work carried out by coworkers.

But most importantly, you will be able to link any employee you need to a VKontakte order: from the sales team to technical specialists, logistics experts, delivery staff, and more.

Everyone will use one interface to process orders, regardless of source — and clients will communicate with your company using the platform that's most convenient for them.

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