What Problems Does Planfix Solve For Content Moderation And Trust And Safety Providers?

Planfix gives you one operations workspace for all content reports, flags, and escalations across clients. Every signal becomes a task with client, policy area, and SLA already set, so queues stay clear and predictable. Planner boards, conditional lists, and automation rules keep intake, triage, and routing under control. Data tags and calculated fields turn decisions, time, and incident details into metrics you can trust for reviews, audits, and renewals. You stop firefighting across tools and run a stable service.

Can I Start With One Client Queue And Scale To Many Platforms?

Yes. Most teams start by capturing reports and automated flags from one client into a single controlled queue. You map policies, SLAs, and fields for that client, then copy the setup as templates for new platforms. Planner, status sets, and directories help you separate clients while keeping one operating model. You grow volume and contracts without rebuilding from scratch or losing visibility across portfolios. This approach keeps implementation risk low and proves value early for stakeholders.

How Does Planfix Support Audits, QA, And Client Reporting?

Planfix logs every decision as statuses, fields, tags, and comments attached to the case, along with evidence and user history. QA tasks and checklists let leads sample decisions, coach moderators, and track corrections over time. Report designer, Project Totals, and data tags give you live metrics on volume, SLA, and incident mix by client and policy area. You walk into audits and reviews with transparent numbers and clear trails instead of fragile spreadsheets.

Do Moderators Need To Leave Client Tools To Work In Planfix?

No. Planfix is your operations layer rather than a public interface for end users. Moderators can keep working in client tools, social platforms, or internal channels, while email to task, webhooks, and integrations create tasks automatically. Messages, calls, and reports arrive in structured queues with the right client and SLA. Teams see clear boards and calendars without changing how users submit reports on each platform. This reduces resistance to change and keeps your rollout gradual and safe.

Content Moderation And Trust And Safety Platform With Planfix

Policies And SLAs

Turn client policies and SLAs into queues, workflows, and status sets that mirror each contract and playbook.

Unified Intake

Capture every user report and automated flag in one workspace with structured fields, tags, and client identifiers.

Controlled Triage

Triage, route, and resolve incidents under SLA using Planner boards, conditional queues, and automation rules that balance workload.

Transparent Reporting

Report outcomes, trends, and quality with live dashboards, data tags, and client dashboards that prove service value.

Show Value Fast

Display a unified Planner board where every client queue, risk level, and SLA lane updates in real time during reviews.

Communicate Daily Operations

Give clients structured catalogs of policies, categories, and SLAs mapped to queues and fields so operations feel transparent and predictable.

Support Quality And Renewals

Back quality, risk, and renewals with clean numbers on volume, SLA, incident mix, and QA samples instead of fragile spreadsheets.

Reactive SLA Management

You chase SLA breaches instead of seeing risk early and reshaping work before incidents become escalations.

Uncertain Client Reviews

You feel exposed before reviews because performance numbers, evidence, and rationales live in scattered tools and private notes.

Weak Audit Evidence

You struggle to prove decisions during audits when rationale, evidence, and policy versions do not align in one place.

Margin Risk During Spikes

You lose margin and sleep when volume spikes, policies change late, and nobody sees impact across clients in time.

Turn Policies Into Executable Workflows

Run Intake, Triage, And Routing From One Planner

Make Decisions, Log Rationale, And Close The Loop

Report Performance And Risks Without Spreadsheets

Turn Policies Into Executable Workflows

Map client policies to objects, fields, and status sets so every incident type has a consistent lifecycle.

Use transition rules so moderators can only move cases through valid states that reflect each policy area.

Store policy documents, examples, and edge cases in linked tasks that sit beside active incident work.

Track policy versions and changes by client using projects and portfolios for transparent reviews.

Status Sets In Planfix

Run Intake, Triage, And Routing From One Planner

Turn every report and automated flag into a task with client, channel, language, and SLA prefilled.

Group cases by risk, language, or queue using conditional Planner lists that update automatically.

Drag cards between lists to reassign ownership or priority while Planfix rewrites fields in the background.

Use automation scripts and AI Dataminer to classify content and set queues for faster first response.

Planner Chronicle

Make Decisions, Log Rationale, And Close The Loop

Capture decisions as statuses, fields, and tags instead of only free text notes on the case.

Attach evidence, screenshots, and user history directly to tasks for a complete audit story.

Use QA tasks and checklists to sample decisions, coach moderators, and reduce escalations.

Link escalations and appeals to the original task chain so you retain full context.

Checklists In Planfix

Report Performance And Risks Without Spreadsheets

Use data tags to log time, effort, and severity so costs and workloads stay visible per client.

Roll up volumes, SLA compliance, and response times with Project Totals fields across portfolios.

Build dashboards with charts and tables that refresh in real time from operational data.

Share selected reports through client dashboards so customers see live safety trends.

Reports In Planfix

Reduce Common Barriers

Reduce Implementation Complexity

Start with one client queue, then copy and adapt the intake flow using templates as you add platforms.

Project Templates

Reduce Tool Resistance From Teams

Let teams keep familiar channels while Planfix turns messages into tasks and shows simple boards behind the scenes.

Communication Channels

Integrate With Client Systems

Use webhooks, API, and directories to sync identifiers and context instead of rebuilding each client platform.

Using Webhooks

Replace Spreadsheets And Chat

Replace scattered spreadsheets and chat threads with structured tasks, queues, and audit trails that withstand reviews and internal scrutiny.

Replace Generic Help Desk Tools

Outgrow generic help desks with Planner conditional lists, Project Totals, and data tags tailored to Trust and Safety operations.

Replace Client Native Tools Only

Add a neutral operations layer across clients so you standardize workflows while still honoring each platform and policy set.

FAQ

Content Moderation / Trust & Safety Outsourcing - Tickets, Policies, Reporting

Keep Every Client Platform Safe, Compliant, And Auditable

Policies And SLAs

Unified Intake

Controlled Triage

Transparent Reporting

Start With One Controlled Queue

Show Value Fast

Communicate Daily Operations

Support Quality And Renewals

Challenges You Face Every Day

Reactive SLA Management

Uncertain Client Reviews

Weak Audit Evidence

Margin Risk During Spikes

Turn Policies Into Executable Workflows

Run Intake, Triage, And Routing From One Planner

Make Decisions, Log Rationale, And Close The Loop

Report Performance And Risks Without Spreadsheets

Run A Predictable Trust And Safety Operation

Reduce Common Barriers

Reduce Implementation Complexity

Reduce Tool Resistance From Teams

Integrate With Client Systems

Replace Spreadsheets And Chat

Replace Generic Help Desk Tools

Replace Client Native Tools Only

Planfix Integrations For Trust And Safety Operations

Run Content Moderation And Trust And Safety In Planfix

What Problems Does Planfix Solve For Content Moderation And Trust And Safety Providers?

Can I Start With One Client Queue And Scale To Many Platforms?

How Does Planfix Support Audits, QA, And Client Reporting?

Do Moderators Need To Leave Client Tools To Work In Planfix?

Use all of Planfix's features for 14 days, completely free of charge