Turn IT into a reliable internal service. Centralize requests, automate workflows, and track SLA/MTTR in Planfix so you deliver faster at lower cost.
Deliver predictable, fast, compliant IT services with a single request portal, automated intake, clear SLAs, and audit-ready records.
Keep your existing support address. Turn on email to ticket and get ticket IDs, SLAs, and dashboards immediately.
Agents work from one queue, not shadow inboxes. Turn on auto triage to classify and route by category, priority, and skill. Watch first-response time drop.
A single, trusted IT front door. Requests reach the right team. SLAs are visible. MTTR trends down. Audits are calm. Costs fall as automation scales.
Tickets live in email, chat, and hallway asks. Agents chase status pings. VIP pressure rises before audits. No SLA or MTTR visibility. Approvals get stuck in DMs.
Unify email and chat intake. Sync calendars and files. Extend with webhooks and integrations.
See all integrationsWork smarter. Use scripts, buttons, and webhooks to remove repetitive steps and reduce errors.