How does Planfix connect to marketplaces, shops, and carriers

Planfix connects to your stack through mail, messengers, telephony, and integration platforms such as Zapier and Make. Return requests from marketplaces, online shops, and carriers arrive as tasks with owners, SLAs, and links to original messages. You can push decisions, notes, and payout details back into your WMS or ecommerce platforms using webhooks, APIs, and scheduled reports. This keeps marketplace panels, warehouse systems, and finance tools aligned while Planfix acts as the operational layer for returns.

Do we need to rebuild our current returns stack

You do not need to rebuild your entire returns stack. Most teams start by wrapping existing mailboxes, chats, and forms so each return appears as a task with an owner, SLA, and checklist. Your current WMS, marketplace tools, and finance systems stay in place while Planfix orchestrates work around them. Over time you add templates, automation, Project Totals, and reports to remove spreadsheets and side trackers. This stepwise approach lets you prove value quickly without a risky big bang migration.

Who uses Planfix for ecommerce returns inside the company

Operations teams use Planfix to run intake, inspection, and payouts. Warehouse and service staff work through checklists, photos, and scripts on tasks assigned to them. Support teams keep conversations, files, and status updates in the same threads, including omnichannel messages. Finance and management teams rely on data tags, Project Totals, and reports that show write offs, recovered value, and labour costs. Everyone works in one system but sees only their relevant boards, dashboards, and queues.

How long does it take to launch Planfix for returns

Teams usually launch a first working returns board within days. Intake from mail and chat appears as tasks with owners and SLAs, so you already see a clean queue. Next you add standard checklists, templates, and simple automation that remove manual updates and reduce errors. Advanced elements such as AI Dataminer, Project Totals, and multi level reports come later as you stabilize the flow. This staged rollout lets you keep daily operations running while improving control and transparency each week.

Ecommerce Returns Management Software

E-commerce Reverse Logistics / Returns - Intake, Inspection, Resolution

Run every return from request through intake, inspection, and resolution in one live system so customers feel treated fairly, stock flows back fast, and margin loss stays under control.

Start Managing Returns In Planfix No credit card needed • Unlimited time on Free plan

Run Returns in One Live Workspace

Take every return signal from marketplaces, your store, chat, mail, and carriers and move it cleanly from intake through inspection and payout. Email to ticket, Planner, and AI agents keep every case visible and under control.

Capture Every Return

Standardize Intake and Inspection

Execute Payouts with Confidence

Control Margin with Data

Capture Every Return

Turn mailboxes and chats into a single queue so every return request becomes a tracked task with an owner.

Use conditional lists in Planner to group cases by source, carrier, value, or risk without duplicate cards.

Apply SLA timers so late responses stand out and urgent returns never sink in the noise.

Email to ticket

Standardize Intake and Inspection

Apply task templates and checklists so every return follows the same intake questions and inspection steps.

Use custom fields for reasons, condition, and outcomes so data is structured and ready for analysis.

Let AI Dataminer read comments and photos, then write order numbers, items, and reasons into mapped fields.

Checklists in Planfix

Execute Payouts with Confidence

Use scripts and status sets so refunds, exchanges, and store credits always follow current policy.

Trigger notifications and templates so customers and marketplaces receive timely, consistent updates about decisions.

Route edge cases to supervisors while routine payouts close automatically with a clean audit trail.

Automation in Planfix

Control Margin with Data

Track reasons, conditions, and write offs with data tags that feed live reports and dashboards.

Use Project Totals and calculated fields to see real impact by SKU, supplier, campaign, and carrier.

Share focused views with finance so everyone works from the same numbers instead of rough estimates.

Report designer

Capture Every Return in One Queue

Capture return requests from marketplaces, your site, chat, and mail into one queue. Email to ticket and channel to task create structured cases with owners and links to orders so your team starts each day with a clear returns board.

Email to Ticket

Turn return mailboxes into tracked tasks with owners, deadlines, and links to original messages.

Channel to Task

Capture chats and social messages as tasks so marketplace, site, and messenger returns stay in sync.

Planner Boards

See all open returns on one Planner board with conditional lists by carrier, status, and risk.

Standardize Intake and Inspection

Use task templates, checklists, and custom fields so intake and inspection always follow the same playbook. AI Dataminer reads unstructured comments and photos, then fills fields and tags so conditions, reasons, and approvals are consistent and ready to audit.

Task Templates

Launch returns with prefilled fields and stages so workers never rebuild the same intake task twice.

Inspection Checklists

Guide warehouse teams through photos, condition checks, and decisions so every return follows the same steps.

AI Dataminer

Extract order data, items, and reasons from messages so fields stay clean without manual retyping.

Execute Refunds and Exchanges with Confidence

Guide refunds, exchanges, and store credits with scripts, status sets, and templates. Automation updates tasks, notifies customers, and logs payouts so your team spends time on edge cases while routine decisions close cleanly with a full audit trail.

Statuses and Scripts

Run payouts through clear stages with task processes, status sets, and scripts that enforce policy.

Client Dashboards

Share branded dashboards so customers and partners see case status, evidence, and next steps without tickets.

Notifications and Templates

Send clear, consistent updates from templates so buyers understand outcomes and you protect marketplace ratings.

Turn Returns Data into Margin Control

Record reasons, conditions, and financial outcomes with data tags that feed flexible reports and dashboards. Project Totals and calculated fields show true impact by product, supplier, and campaign so you can fix upstream issues and protect margin in real time.

Data Tags

Log reasons, conditions, and charges as structured records that feed any report or dashboard.

Project Totals

Aggregate hours, write offs, and recovered value so finance sees live impact by portfolio or flow.

Call Analysis

Transcribe support calls and attach insights so disputes rely on evidence instead of fragmented notes.

Remove barriers to adoption

Wrap existing tools

Start by wrapping current mailboxes, chats, and forms so returns land in Planfix without heavy migration.

Access under control

Use roles, departments, and external user modes so support, warehouse, and finance see only what they need.

Replace patchwork tools

Shift from spreadsheets and threads to one system with Planner, automation, and clean audits for every return.

FAQ

E-commerce Reverse Logistics / Returns - Intake, Inspection, Resolution

Run Returns in One Live Workspace

Capture Every Return

Standardize Intake and Inspection

Execute Payouts with Confidence

Control Margin with Data

Capture Every Return in One Queue

Email to Ticket

Channel to Task

Planner Boards

Standardize Intake and Inspection

Task Templates

Inspection Checklists

AI Dataminer

Execute Refunds and Exchanges with Confidence

Statuses and Scripts

Client Dashboards

Notifications and Templates

Turn Returns Data into Margin Control

Data Tags

Project Totals

Call Analysis

When Returns Operations Feel Out of Control

How Planfix Changes Your Day

Remove barriers to adoption

Wrap existing tools

Access under control

Replace patchwork tools

Get Your Ecommerce Returns Under Control With Planfix

Integrations For Ecommerce Returns Teams

How does Planfix connect to marketplaces, shops, and carriers

Do we need to rebuild our current returns stack

Who uses Planfix for ecommerce returns inside the company

How long does it take to launch Planfix for returns

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