What makes Planfix right for Internal IT?

Planfix gives you one front door for intake and a no-code engine for triage, approvals, and tracking. Requests become tickets with IDs and ownership. SLAs and MTTR are visible on dashboards. Every approval and change is recorded for clean audits and reviews.

How do we move off shared inboxes?

Start with email to ticket. Keep your current address and map inboxes to projects or queues. Use simple rules to set category, priority, and assignees. Add approvals and SLA timers later. Your agents work in one queue immediately, without retraining requesters.

How do SLAs and MTTR tracking work?

Define SLAs for response and resolution. Planfix tracks timers across statuses and pauses where appropriate. Breach alerts notify owners and managers. MTTR trends appear in reports, helping you spot bottlenecks, reduce rework, and prioritize improvements.

Is onboarding complex?

Most teams launch in hours. You can configure intake, routing, approvals, and dashboards without code. Use templates and checklists for standard work. Our Knowledge Base and Support help you fine-tune processes as you scale and new services come online.

Internal IT Service Management Software

Centralized Portal, Automation, Oversight

Give employees one front door for IT. Convert emails and chats into tickets, apply rules and approvals, and track every step. SLAs and MTTR stay visible, while immutable histories make audits simple and stress free.

Automation in Planfix

Single Request Portal

Give everyone one place to submit requests and track status without back and forth.

Auto Triage

Classify, prioritize, and route by rules and skills to cut first response time.

Approval Workflows

Resolve approvers automatically from org data and log every decision for audits.

SLA Timers

Track SLAs and receive breach alerts so nothing slips and escalations drop.

Audit-ready Histories

See approvals, changes, and evidence inside each ticket for clean audit trails.

Email & Chat to Ticket

Turn messages into tickets with IDs and ownership to end shadow inboxes fast.

How It Works

Centralize intake from portal, email, and chat into one queue. Apply auto triage and approvals. Standardize fulfillment with templates, subtasks, and checklists while tracking SLA and MTTR. Monitor breaches and trends on dashboards with immutable histories.

See task processes

Unified Queue

Auto Triage and Routing

Unified Queue

Portal, email, and chat requests land in one queue with IDs and owners.

Agents work from one place. No shadow inboxes or lost requests.

SLA timers show risk. Breach alerts keep priorities clear.

See task chat

Auto Triage and Routing

Classify by category, priority, and skills to cut first response time.

Resolve approvers automatically and log every decision.

Reduce handoffs and rework with clear ownership from the start.

Automate triage

Quick Win

Turn on email to ticket in under an hour. Keep your current address. Tickets get IDs, SLAs, and dashboards immediately, so you see value fast without changing how people send requests.

Turn email to ticket

Centralized Intake

Less chaos and quicker first response from one queue for every channel.

Standardized Fulfillment

Consistent outcomes with templates, checklists, dependencies, and done criteria.

Oversight and Audit

Dashboards, SLA timers, and immutable histories keep teams compliant and calm.

The End State

A single, trusted IT front door. Requests flow to the right team. SLAs are visible. MTTR trends down. Audits are calm. Costs fall as automation scales and rework disappears.

See dashboards