How does Planfix capture messages from several community channels?

Planfix connects your inbound sources and turns matched events into tasks automatically. Each task keeps the original message, context, and author so moderators have everything in front of them. You can route by channel, language, topic, or severity. Replies go back through the same channel, which keeps the user experience familiar while giving you a complete audit trail.

Can we enforce our own moderation workflow?

Yes. You can build status sets with transition rules that fit your moderation policy. For example: New, Under review, Answered, Removed, Escalated. Dragging a task into the next list rewrites the fields to match the process. Add SLA timers to measure response time and use resolution codes for reporting against abuse, spam, or policy violations.

How do we prove what was handled and by whom?

Planfix keeps every step: who received the item, who answered, what was sent, and when it was closed. Hidden comments let you keep internal notes out of the user’s view. Reports and dashboards show handled complaints, time to first response, and the busiest channels. This is what lets you prove to leadership how much work community teams actually do.

Can we start small and scale later?

Start with one channel and one board. Add rules for the most common community events. As volume grows, connect more channels, enable AI Dataminer, and add automations to update ban lists or directories. You can also give external stakeholders read-only dashboards without giving them full system access.

Community Moderation and Response for EdTech, Games, and SaaS

Community Moderation And Response For EdTech, Games, And SaaS

Planfix turns every risky, unanswered, or high-value community thread into one routed, auditable task so your community stays safe, responsive, and low cost.

Stay on Top of Fast Channels

You see everything users say across chat, social, and in-app. Messages are auto triaged, sent to the right moderator, answered on the same channel, and logged. You work from one queue instead of five tabs.

Channels to tasks

What You Get

No missed complaints, routed cases, consistent answers, full audit trail.

Who This Is for

Moderation teams in EdTech, games, SaaS that live in chat.

Your Current Problems

Escalations, copy-paste fatigue, no proof, uneven answers.

1. Monitor and Capture

2. Classify and Route

3. Respond, Log, Close

1. Monitor and Capture

Connect inbound channels to Planfix. All messages enter one system.

Auto create tasks from matched events so nothing stays in chat only.

Enrich with AI Dataminer to store user, link, and context.

Show the queue in Planner by priority, channel, or language.

Capture tasks

2. Classify and Route

Use status sets and transition rules so items move the same way.

Use conditional lists to auto assign; drag-and-drop updates assignee.

Start SLA timers to measure time to first response.

Limit visibility by groups for sensitive or abuse reports.

Statuses & SLA

3. Respond, Log, Close

Draft replies with templates and AI assistant for consistent tone.

Answer in the original channel so users get it where they asked.

Close with resolution code to report on types and outcomes.

Trigger automation to update ban lists or notify staff.

Automation in Planfix

How It Will Feel

In control of fast channels and confident with sensitive cases.

What You Can Show

Public complaints in minutes, audit for removals, load by channel.

Remove Blockers

Normalize channels, give templates, show dashboards to leads.

Why Planfix Instead

Help desks are slow for public chats. Planfix adds Planner with conditional lists and channel-to-task. Bots only flag; Planfix captures, routes, and reports. Screenshots cannot audit; Planfix keeps a permissioned trail.

Admin & audit