What makes Planfix different for parent support?

Planfix centralizes all parent messages as structured tasks with SLAs, boards, and audit trails. Unlike shared inboxes or generic help desks, you can combine communication, CRM records, Planner rules, and education-specific objects. Parents get a secure Client’s Dashboard, while staff use conditional boards, reminders, and reports to hit targets and prove progress.

How quickly can we go live?

Most schools start by enabling email to ticket and connecting messengers. Intake rules assign owners and SLAs automatically. Next, set up a Planner board with conditional lists and choose a few response templates. You can share progress through the Client’s Dashboard the same day and expand with automation later.

How does Planfix protect student and parent data?

Planfix offers granular roles, audit logs, and field-level permissions. You can restrict access by role, team, or case and log every action for compliance. Data stays on secure servers with backups and monitoring. Use the Client’s Dashboard to share only what a parent should see, keeping internal notes hidden.

How do SLAs work during peak enrollment?

Define response and resolution targets and apply them at intake. Timers, reminders, and dashboards help coordinators react on time. Boards reveal bottlenecks, while reports track volumes, MTTR, and satisfaction. During peak enrollment, SLAs ensure consistent service and provide audit-ready evidence if questions arise.

Parent Support Software for Coding & Robotics Schools

Unify Parent Communication

Route every message into one governed workflow with auto triage, SLA timers, and an audit-ready timeline. Capture email and messenger requests as tasks and keep the full history in one place.

Connect channels

Email to Ticket

Turn inbound emails into tasks with rules, owners, and SLAs applied automatically at intake.

Channel to Task

Capture WhatsApp or Telegram messages as tasks and keep conversations structured and searchable.

Client’s Dashboard

Share progress, files, and messages with parents in one secure place with no extra logins.

How It Works

Show Value Fast

How It Works

Capture and classify inquiries with auto triage and SLA timers.

Pull progress and attendance without switching systems.

Reply with templates and personalize from contact fields.

Escalate to teachers or finance using subtasks and mentions.

Set intake rules

Show Value Fast

Share a progress update via Client’s Dashboard in minutes.

Drag a card across conditional lists and watch fields update.

Start SLAs and ownership on day one—no heavy setup.

Use the dashboard

Data Tags

Log time, feedback, and finance as first-class records usable in reports and automation.

SLAs & Reminders

Use timers and reminders to meet response targets and prevent missed parent follow-ups.

Speech Notes

Record calls, add speech-to-text notes, and analyze outcomes alongside case timelines.

Faster First Response

Auto triage routes new inquiries instantly with SLA timers and clear ownership for coordinators.

Consistent Updates

Reply with templates and keep the full thread, files, and approvals inside the same task.

Executive Visibility

Dashboards show satisfaction, volumes, and MTTR trends for peak enrollment and renewals.

Remove Roadblocks

Unify scattered channels with email and messenger intake. Align messaging using templates and the Client’s Dashboard. Replace manual reporting with data tags, calculated fields, and dashboards for live KPIs.

Use calculated fields