Planfix runs your POS terminal and ATM service in one live system so you keep fleets available, meet SLAs, and protect service margin.
Keep thousands of POS terminals and ATMs online and compliant across cities and regions. One workspace unites incidents, terminals, routes, and costs, while Data tags and Project Totals reveal true SLA performance, contract cost, and margin in real time.
Turn branch emails, hotline calls, and monitoring alerts into structured tasks through email to ticket and integrations. Planfix AI Dataminer parses free text, fills asset and symptom fields, and drops each incident into the correct SLA queue with clean data.
Planner boards use conditional lists to rank incidents by SLA, region, and client. Switch the same board into map and calendar views, see engineers and routes, and assign visits with confidence so you cut travel time and hit on-site SLA windows.
Engineers see device history, symptoms, and modules on mobile. Checklists guide diagnostics and replacement, while time and parts are logged with Data tags. Photos, serials, signatures, and tests stay in the task so every visit has a full audit trail.
You run POS or ATM service for banks, retailers, or payment providers and need predictable uptime.
You feel constant pressure from SLA penalties, callbacks, and disputes around evidence and timing.
You lose money on some contracts but cannot clearly show costs, margins, and chronic issues.
Every alert, call, or email becomes a task with the correct asset, location, and SLA. Conditional lists, Location fields, and map views help you assign the right engineer, balance workloads, and keep incidents moving through clear, trackable stages.
Time, parts, and travel are logged as Data tags and roll into Project Totals for each contract or region. Reports highlight chronic incidents, weak sites, and unprofitable contracts so you can reprice SLAs, plan preventive work, and protect margin.
Incidents flow into one system and move across clear stages. Dispatchers see routes, workloads, and risk on one Planner board. Engineers arrive prepared, capture evidence on-site, and you negotiate contracts from a position of strength with real numbers.
Start by capturing new incidents in Planfix while your legacy tools keep running. Use imports and integrations to bring history over gradually, give dispatchers and engineers mobile access and simple checklists, and refine workflows later with no-code customization.
Legacy ticketing tools track incidents but ignore routes, modules, and costs. Planfix unifies helpdesk, field work, and finance logs in one workspace so you stop juggling systems and give banks and retailers transparent, audit-ready service data.
Connect monitoring, email, telephony, and location tools so incidents and calls land in one service workspace.