How does Planfix keep tenant requests from getting lost?

Planfix collects requests from email, messengers, PBX calls, and reception and turns them into tasks right away. Conditional lists on Planner keep tasks under the right team, and SLA timers start on the first structured entry. That way no tenant request disappears and managers can see where every request sits in real time.

Can tenants and external vendors work without full access?

Yes. The Client Dashboard shows tenants only their own tickets, comments, and files, which is ideal for shopping centers with many small tenants. External vendors can also get limited access to update tasks without seeing the whole system. This keeps you in control while keeping everyone informed.

How do we prove what was delivered to the mall owner?

Every task stores photos, time spent, materials, and comments. Reports can group this data by tenant, floor, zone, or category. Project Totals show overdue tasks at property level. You can generate acts and confirmations from document templates, so monthly reporting to the mall owner becomes a routine step, not a reconstruction exercise.

How fast can we start with Planfix?

You can start with email-to-task and messenger-to-task in a day. Then add an intake form for reception and enable Planner conditional lists for auto-routing. Because Planfix is no code, operators can add directories, status rules, and document templates themselves and grow the workspace as the mall grows.

Small malls / property managers - tenant requests

Run Every Tenant Request in One Place

Planfix turns emails, chats, phone notes, and walk-ins into structured tasks on the first try. Tasks land in the right project, vendor, or team. Photos, time, and materials stay with the task so you can show the mall owner what was done.

Email and messenger to task

Capture and Intake

Routing and Assignment

Execution and Proof

Reporting and Billing

Capture and Intake

Log requests from email, messengers, phone, and reception into tasks.

Use directories for tenants, spaces, and zones to identify who asked.

AI Dataminer fills missing fields so technicians get full context.

Multi-channel intake

Routing and Assignment

Planner conditional lists auto-place tasks under the right team.

Dragging between lists updates assignee, status, and service group.

SLA fields and time triggers show overdue work immediately.

Planner in Planfix

Execution and Proof

Technicians add before/after photos from mobile.

Data tags record time and materials for bill-back.

Status sets stop closing without proof attached.

Status rules

Reporting and Billing

Reports by tenant, zone, category, and SLA in seconds.

Project Totals show overdue counts for the property manager.

Document templates create acts and confirmations from task data.

Reporting

Let Tenants See Progress

Share each tenant only their own tickets through the Client Dashboard. They reply in the same thread, and Planfix keeps the full history. Dragging a task to another list in Planner updates assignee and status so tenants see the right stage.

Client Dashboard

Capture Every Request

Email, messengers, calls, and reception become tasks instantly.

Classify, Assign, Schedule

Planner with conditional lists routes issues by tenant and priority.

Deliver with Proof

Photos, time, materials, and comments stay attached to tasks.

Typical Situations You Want to Fix

Tenants write to different managers and issues get lost. A key tenant expects faster service. You need a single report for the mall owner. Planfix centralizes requests, applies SLA, and keeps discussion and proof in one place.

Control task lifecycle

Remove Obstacles

Connect email, messengers, and reception so all signals land in Planfix.

Work with Vendors

Give external vendors limited views so they update tasks safely.

Tune without Risk

Use no-code fields, directories, and status rules to adjust forms.

Reporting and Billing for Mall Owners

Reports show volume by tenant, zone, and category so you can spot repeat problems. Project Totals aggregate overdue work and time. Document templates create service confirmations. Exports sync with accounting so billable tasks are never missed.

Reports in Planfix