Online Schools | Cohort Delivery and Student Support

Run a reliable learning operation

Centralize requests, standardize approvals, and keep content on schedule. Leaders see status in one view and teams work with clear ownership and SLAs.

Email to ticket or channel to task

Turn inbound email and messages into trackable tasks with owners and due dates.

Auto triage, SLA timers, MTTR tracking

Route by topic and priority, monitor SLAs, and reduce time to resolution.

No code workflows and approvals

Standardize steps and speed up sign-off without engineering effort.

Content calendars

Plan lessons and drops with day, week, and month views.

Release checklists

Make each release repeatable and error-free with checklists and subtasks.

Dashboards and audit trails

Track health, spot risks, and keep a clean history for audits.

Fastest win

Turn email and chat into trackable tasks in minutes. Add auto triage and SLAs to cut MTTR without adding headcount.

Set up email to ticket

See it in action

View one live board with tickets by SLA, the next content drop, and at-risk students. DMs stop because everything lands as a task with owner, due date, and context.

Boards in Planfix

Faster first response and lower MTTR

Students get answers quickly and stay engaged.

Fewer late drops and fewer rework loops

Approvals and templates keep work moving with fewer surprises.

Early risk alerts and higher completion

Dashboards highlight cohorts that need attention now.

Audit-ready history and clear accountability

Every decision and change is recorded and easy to review.

Predictable student support

Email to ticket or channel to task so every request is tracked. Auto triage by topic, priority, and cohort to reach the right owner instantly. SLA timers, alerts, and escalations reduce breaches and MTTR. Templates, macros, and knowledge base links improve first-contact resolution.

Task chat

On-time content production

Content calendar with dependencies prevents surprise blockers. Approvals and version control speed sign-off with fewer rewrites. The asset library ties the right files to the right tasks. Release checklists and automations keep each drop on schedule.

Document templates

Cohort visibility and control

A health dashboard blends logins, progress, and ticket load for early signals. Risk cohorts and nudges drive targeted interventions. Workload balance protects instructors from burnout. Post-cohort reviews turn clean data into better decisions.

Build dashboards