What makes Planfix better than a generic helpdesk for airports?

Planfix is built to model real airport operations. You can route requests by terminal, zone, asset, or provider using conditional lists. Every request is a governed task with a lifecycle, comments, files, and photos. You keep your existing channels while gaining a single source of truth for management.

Can airport staff and contractors submit requests without full access?

Yes. Start with email to ticket and a simple form so staff do not have to learn a new tool. For tenants and contractors, enable the client dashboard or advanced restricted UI so they can submit, view, and update only the tasks you share. This keeps data secure while you keep everyone in one process.

How do we prove work to management or regulators?

Every task can require photos, time spent, materials, and location on close. Data tags and project totals let you aggregate work by terminal, zone, equipment, shift, or provider without exporting. Pin dashboards to show service levels to management or regulators in a few clicks.

Can we tailor Planfix to our airport structure?

Planfix is a no-code workspace. You can add airport-specific fields, directories for assets and locations, status sets with transition rules, and AI Agents for summarizing or parsing requests. As operations change or you add a new contractor, you extend the setup without developers.

Small airports / service providers - internal service requests

Centralize Request Intake

Accept, structure, prioritize, and fulfill internal service requests across the airport without losing them in chats and mail. Use channel to task, Planner with conditional lists, status sets with transition rules, location-aware tasks, AI Agents for field completion, and dashboards for operations and audits.

Channel to task in Planfix

Capture and Normalize

Collect requests from staff, tenants, and service partners in one place.

Classify and Assign

Route by terminal, zone, equipment, or contractor using conditional lists.

Coordinate on Mobile

Performers add photos and time spent right in the task on mobile.

Close with Evidence

Report by location, equipment, shift, or provider from one workspace.

Start with the Easiest Piece

Begin with email to ticket and one internal request form. Every incoming message becomes a task with a timestamp and a responsible team. Staff keep using the channels they already use while you gain governed intake.

Email to task

Show the Moment of Value

Drag a task on Planner from Facilities to Cleaning and watch assignee and status update automatically. Open the task on mobile, add a photo, and the requester is notified without another call.

Planner in Planfix

Why This Matters

All non-ATC requests live in one place with ownership. Service quality goes up because tasks have locations, photos, and time spent. Operations stay protected because safety or passenger-facing issues are surfaced by rules. Management gets reports by terminal, zone, equipment, or contractor.

Status sets and rules

If This Sounds Familiar

Requests in many channels

WhatsApp, email, phone, tenant apps — some never reach the technician.

No proof of work

Provider is doing the work but you cannot show it to management.

Last minute requests

Requests arrive right before a flight or VIP visit and you must react.

Missing location or asset

Technicians lose time clarifying exact place or equipment number.

Approvals and parts

Work stops when parts or approvals are needed and there is no workflow.

Capture Every Internal Service Request

Route and Coordinate Execution

Prove Work and Report

Capture Every Internal Service Request

Turn email, messenger, or web form into a task in Planfix.

Enrich with location, asset, and requester using custom fields and directories.

Auto triage by type or area to reduce dispatcher workload.

Notify requesters through client dashboard or email to cut status calls.

Client dashboard

Route and Coordinate Execution

Use Planner with rule-based lists to send tasks to the right team.

Apply status sets with transition rules so everyone uses one lifecycle.

Add AI Summarizer or Dataminer to keep task info clean and audit-ready.

Respect work calendars and create planned work time to avoid clashes.

Planner & schedules

Prove Work and Report

Require photo, time log, and materials on close for evidence.

Use data tags and project totals to aggregate work instantly.

Pin dashboards for facilities, cleaning, and IT to show only their workload.

Share limited access with external providers to work in your process.

Reporting in Planfix

What Your Airport Gets

One request intake for all non-ATC services. One board that always shows who is doing what. One set of reports that prove service levels by area, shift, or provider. Ability to add AI Agents or new fields without developers because Planfix is no code.

No-code solutions