Medical Cold-chain Couriers - Incidents & Temperature Control
Keep every shipment in range and every incident under control.
Keep every shipment in range and every incident under control.
Planfix brings every cold-chain shipment, incident, and conversation into one workspace. Tasks track each shipment from route plan to handover. Incident tasks keep temperature events structured so you always see what happened, who acted, and what it cost.
Planfix centralizes incident handling in one template. Route alerts, calls, and emails into incident tasks so nothing slips through. Show every active incident on a Planner board grouped by status and route so dispatch stays in control.
Reduce time to detect and resolve incidents while routes are still in motion. Turn scattered sensor data and calls into structured evidence for QA. Lower write-offs and claims by showing clear, logged decision paths for every questioned shipment.
You answer driver calls and alerts with little context and constant pressure. When audits or serious complaints land, you search inboxes, chats, and devices to rebuild the story. One undocumented incident can put a key contract at real risk.
Drivers call with problems yet tasks lack history, so you decide fast without full cold-chain context.
Audits and serious complaints trigger long nights of searching email, chats, and folders for missing facts.
One undocumented incident feels like a threat to key contracts and long-term medical relationships today.
You rebuild timelines from memory and screenshots after shipments are questioned instead of opening one clear record.
Teams run routes with clear boards and scripts, so incidents feel expected and manageable daily.
Audits and inspections feel routine because every shipment has clean temperatures, logs, and supporting evidence.
You answer tough client questions about excursions with one task that shows the entire incident story.
Incident trends guide changes to routes, training, and equipment so performance improves each quarter.
Planfix sits beside your TMS and sensors as the incident and process layer. Drivers and dispatchers work in simple task views while automations and AI handle data entry. Start with one incident board, then grow roles, fields, and workflows.
Connect Planfix with TMS, sensors, calendars, maps, messaging, and telephony for a coherent incident layer.
