What makes Planfix suitable for marketplace support?

Planfix turns every marketplace message into a task with a source, time, and owner. Agents work from the same Planner board, so there is no guesswork. You can add internal subtasks, log comments, attach files, and show the full history to the marketplace. This makes it easier to protect ratings and prove you handled the case on time.

Can I handle buyers, couriers, and platform messages together?

Yes. You can connect email, messengers, telephony, and other channels and keep replies in the same case. Auto routing sends tasks to the right agents. Templates help agents answer in a marketplace style. You can also give key customers access through the Client’s Dashboard for extra control and transparency.

How do I prove work to the marketplace?

Planfix logs every action on the task. Comments, files, status changes, and automation runs are stored in the case. You can add resolution codes at closure and build reports by marketplace, topic, or team. When the platform asks for proof, you show the task history and keep your penalties low.

What if my processes change often?

You can adjust routing rules, status sets, fields, and directories without coding. If marketplaces change SLA rules or you add new channels, you update the configuration and keep working from the same board. This lets your support team stay fast while operations keep full auditability.

Marketplace Support Software for Sellers

One Queue for Buyers, Couriers, and the Platform

You get messages from several channels. Planfix turns each of them into a task with source, time, and owner. The whole team sees the queue and works from the same rules.

Connect channels

How Marketplace Routing Works

Agents work from the same Planner board with conditional lists. Status sets and rules keep every case auditable, so you can show history when the platform asks for proof.

Connect email, marketplace inboxes, messengers, and telephony.

Each message becomes a task with source, time, and assignee.

Auto routing sends the task to the right lane.

AI extracts order data and saves it to fields.

See automation

Capture and Organize

Turn channels to tasks so nothing is missed. Classify by marketplace and topic.

Help Agents Resolve Faster

Use AI Dataminer, templates, and subtasks for warehouse or finance inside one case.

Prove Work to the Platform

Keep comments, files, and automations to show full history when needed.

If This Sounds Familiar

Three to five channels

Agents answer everywhere and you cannot see the real queue or timing.

No resolution codes

There is no structured closure and you worry about marketplace penalties.

Untrusted reports

You cannot show which marketplace creates the most work and cost.

Why Marketplace Teams Pick Planfix

Every channel becomes a task, so there are no missed messages. Auto routing puts cases on the right desk. All internal work stays inside one case, so your ticket cost goes down and the history stays audit ready.

Pin to workspace

Day-to-day View for Agents

Agents work from one Planner board. All channels feed it. Every task has a source, type, assignee, and due time. Internal teams receive linked tasks, so nobody guesses the next step.

Work from Planner