Equipment & Spare Parts Distributors - Orders, Warranty, Logistics

Planfix does not replace your ERP or warehouse tools. It sits around them and captures communication, decisions, and coordination in one live layer. Orders, warranty claims, and logistics requests arrive from email, telephony, and chats as tasks connected to the right customers and products. You keep using your current systems for stock, pricing, and accounting, while Planfix unifies the work people do around those systems. This means fewer integration projects and faster time to value.

This solution is designed for teams that sit between customers, warehouses, and suppliers. Typical users include operations managers in equipment distribution, regional service centers, and manufacturers that handle warranty and spare parts logistics. If you manage orders, breakdowns, and returns across email, phone, and chat, Planfix gives you one place to see and control that work. It suits organizations with existing ERPs that want better coordination, traceability, and margin control without rebuilding their core systems.

Planfix tracks the real cost of each case instead of leaving it in spreadsheets. Data tags log freight, labor, parts, and write offs against the task or project. Project Totals roll those values up by product line, customer, supplier, or contract, so you see which segments hurt or support your margin. Because everything is linked to the underlying communication and decisions, you can challenge unfair chargebacks, negotiate with suppliers using facts, and adjust discount or warranty policies with confidence.

You can start in a small, low risk area and expand. Many teams begin by connecting a shared mailbox so email becomes tasks with clear owners and due dates. Next, they build simple Planner boards for orders, logistics requests, and warranty cases. As people get comfortable, you can add Data tags, reports, and Client Dashboards. Because Planfix is no code and role based, most configuration is done by power users rather than programmers or external consultants.