What makes Planfix different for property maintenance?

Planfix adapts to your process instead of boxing you in. Use no code building blocks - statuses, buttons, scripts, and reports - to mirror how your crews actually work.

Can we unify tenant requests from multiple channels?

Yes. Turn emails and messenger posts into tasks automatically, apply auto triage, and route by site, asset, or priority. Start with simple rules and evolve over time.

How do we track SLA and MTTR with proof of work?

Absolutely. Use mobile checklists for photos and sign-offs, track time and parts, and surface MTTR and SLA performance in reports and dashboards.

Does Planfix integrate with our PBX and email?

Connect your virtual PBX and email in a few steps. Webhooks and robots help automate handoffs across tools without heavy IT work.

How long does onboarding take?

Most teams launch in days. Start with email to ticket and a standard checklist, then add scheduling, roles, and reports as you go - no code required.

Property Maintenance Management Software for Contractors

Deliver predictable service

You capture every tenant request, dispatch the right crew, and deliver to standard. Do it with no code workflows, email to ticket or channel to task, auto triage, telephony capture, mobile checklists, time and cost tracking, and live reports your clients can see.

See automation options

Unified intake

Intake and route requests from email, messengers, and phone into one queue.

Schedule and dispatch

Schedule and dispatch with clear ETAs and confirmations to tenants.

Execute and evidence

Execute, document, and close with photos, time, parts, and a clean audit trail.

Start fast

Turn incoming email or chat into tasks in minutes. Add simple rules for auto triage and a checklist for standard fixes. Share a client dashboard for instant status visibility.

Email to ticket

One shared queue shows every request with owner, ETA, and history.

Field techs add photos and notes on site, and reports update instantly.

Fewer missed requests and faster response through unified intake.

Predictable dispatch

Clear confirmations and caller context on screen.

Lower MTTR

Standard checklists and automated handoffs cut delays.

Cleaner invoicing

Accurate time and parts flow into reports and invoices.

Is this you

Tenants report through email, messengers, and phone, and you juggle tools. Requests slip during peak season. Owners demand status you can’t show quickly. Supervisors chase photos and sign-offs. Accounting disputes time and parts due to scattered records.

Standardize statuses

Capture and route

Schedule and confirm

Execute and evidence

Report and invoice

Capture and route

Every request becomes a task with tags and an owner.

You cut intake errors and start the clock immediately.

Auto triage rules

Schedule and confirm

Right vendor or crew, clear ETA, and tenant confirmation.

You reduce no-shows and reschedules.

Scheduling tools

Execute and evidence

Photo proofs and notes land in the task.

You gain a defensible, searchable record.

Mobile checklists

Report and invoice

Time and cost flow into reports and client dashboards.

Disputes drop and cash comes in faster.

Build reports

Your end state

A single system runs tenant requests across all sites. Intake is automatic, dispatch is predictable, and evidence is complete. Owners see progress without chasing your team.

Client dashboard