Contacts & companies

Use Cases

RFM Analysis in Planfix: How to Identify Your “Golden” Customers

If you want to run a successful business, segmenting your customer base is one of the most powerful tools at your disposal. I mean, wouldn’t it be great if you could know exactly which customers are your biggest fans, which ones…

May 23, 2025 12 min read 332
Tips

New Action in Automated Contact Scripts: Create a Project from a Template

Project templates are specific Planfix objects that simplify and accelerate the workflow within any company. The new feature will be a great advantage for anyone working…

August 21, 2023 2 min read 225
Video

Omnichannel Customer Communication: No Lost Leads

Omnichannel customer communication in Planfix: bring WhatsApp, Telegram, Viber, email and forms into one window so no lead or client chat gets lost.

August 4, 2026 4 min read
Tips

How to Create a Successful CRM Strategy: Easy Steps

A CRM strategy defines exactly who owns each lead, how fast the team responds, when follow-ups happen, and how results are measured. It is not the software — it is the…

July 9, 2026 15 min read 140
Video

Facebook Lead Ads CRM Integration: Send Leads to Planfix

Set up a Facebook Lead Ads CRM integration in Planfix without Zapier: connect your page, map form fields and get every lead as a task. Video guide.

March 4, 2026 4 min read
Use Cases

Turn TikTok Leads into CRM Deals

TikTok has become one of the fastest-growing lead generation channels for modern businesses. Ads perform well, forms convert instantly, and potential clients can leave…

February 25, 2026 17 min read 413
Video

Collect Documents from Clients: Email and Client Dashboard

How to collect documents from clients in Planfix: a recurring task emails the request, and files from email or the client dashboard land in one task.

January 6, 2026 4 min read
News

What’s New in Planfix: November 2025

November’s Planfix update is here, and we're excited to show you new features that will make your life easier and increase productivity.Keep reading for more - there's…

December 3, 2025 2 min read 126
News

What’s New in Planfix: September 2025

Throughout September, the Planfix team was fine-tuning the system. We're excited to announce a host of fixes designed to increase efficiency and improve user experience…

October 3, 2025 2 min read 429
Teamwork

Customer Base Segmentation: Boosting Sales and Strengthening Loyalty

Grouping customers based on their preferences, buying habits, and behaviors is a great way for companies to fine-tune their marketing. That way, their campaigns feel…

April 29, 2025 7 min read 338
Video

Linked Fields: Two-Way Links Between Task and Contact Fields

Need two-way linked fields? In Planfix, linked fields pair task or contact fields: fill in one, and the other updates automatically. Watch the setup.

January 28, 2025 4 min read 2
News

What’s New in Planfix: May

We continue to work on refining the link diagram. This time we have extended the list of commands: we have added key shortcuts for copying and pasting. CTRL + C = copy…

May 1, 2023 2 min read 209
Use Cases

Dynamic customer segmentation in Planfix

"Yes, of course. We do that!" This was our answer to a user's request. And that request was as follows: "Please make a note or video tutorial about dynamic customer…

March 10, 2023 4 min read 362

Contacts & companies in Planfix

Contacts in Planfix hold every company and person you work with. Each card stores details in custom fields and lists the linked tasks, projects, documents and comments, so the work history stays when an employee leaves. These articles cover customer segmentation, RFM analysis and CRM setups built on contacts.