Courier operations break down for the same reasons in almost every growing delivery company: dispatchers can’t see capacity in real time, routes are built manually…
When courier teams grow beyond a few drivers, “order processing” turns into repetitive manual work: copying addresses, confirming time windows, assigning couriers…
If you run deliveries at scale, manual order entry is one of the fastest ways to lose money: dispatchers retype addresses, miss phone numbers, misread COD amounts, and…
Customer support calls in courier and last‑mile businesses are dominated by a few predictable questions: “Where is my order?”, “When will it arrive?”, “Why did it…
Courier operations don’t fail because dispatchers can’t build routes. They fail because routes become wrong minutes after they’re built: congestion appears, accidents…
In Planfix, each delivery order can be a task with a Location field, so orders appear on Google Maps or OpenStreetMap as markers colored by status. With Google Maps, Planfix can also build a route with total distance and travel time. The articles cover this setup, choosing courier software, route optimization, delivery notifications and automatic order creation.
