CаллГеар
CаллГеар виртуал ПБХ билан интеграцияни созлаш
1. Ҳисобни бошқариш / Интеграциялар бўлимига ўтинг (шу бўлимга ҳисоб эгаси ёки администратор кира олади). "Виртуал ПБХ" устига босинг:
Чиққан рўйхатда "Аcтивате" тугмасини босинг.
2. Кейин ойнача очилади — CаллГеар логин, парол ва чиқиш қўнғироқлари учун фойдаланмоқчи бўлган виртуал рақамни киритинг:
3. Ходимларнинг ички рақамларини (эхтенсион) белгиланг.
4. CаллГеар ҳисобингизда интеграция ишлаши учун қуйидаги опсиялар ёқилганлигига ишонч ҳосил қилинг: "ҲТТП нотифиcатионс", "Cалл АПИ Басиc Сет", "Дата АПИ".
5. CаллГеар ҳисобингизда Cалл АПИ ва Дата АПИ га исталган ИП манзилдан киришга рухсат беринг:
6. Планфих интеграция созламаларидан Нотифиcатион УРЛ ни нусха кўчиринг:
CаллГеар ҳисобингизнинг Нотифиcатионс бўлимида қуйидаги билдиришномаларни созланг:
1. Виртуал телефон рақамига кирувчи қўнғироқ
{
"notification_mnemonic":{{notification_mnemonic}},
"notification_name":{{notification_name}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"scenario_name": {{scenario_name}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"contact_id": {{contact_id}},
"contact_full_name": {{contact_full_full_name}},
"call_session_id":{{call_session_id}}
}2. Қўнғироқ тугади
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"direction": {{direction}},
"call_session_id":{{call_session_id}},
"scenario_name": {{scenario_name}},
"talk_time_duration": {{talk_time_duration}},
"total_time_duration": {{total_time_duration}},
"wait_time_duration": {{wait_time_duration}},
"tag_names": {{tag_names}}
}3. Қўнғироқ ёзуви тайёр
{
"notification_name": {{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time": {{notification_time}},
"scenario_name": {{scenario_name}},
"contact_phone_number": {{contact_phone_number}},
"communication_number": {{communication_number}},
"contact_id": {{contact_id}},
"contact_full_name": {{contact_full_name}},
"call_session_id": {{call_session_id}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"file_link": {{file_link}},
"file_duration": {{file_duration}},
"tag_ids": {{tag_ids}},
"tag_names": {{tag_names}}
}4. Жавоб кутилмоқда
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"contact_id": {{contact_id}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"call_session_id":{{call_session_id}},
"direction": {{direction}},
"leg_id": {{leg_id}}
}5. Чиқиш қўнғироғи
{
"notification_name": {{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time": {{notification_time}},
"contact_phone_number":{{contact_phone_number}},
"contact_id":{{contact_id}},
"contact_full_name":{{contact_full_name}},
"call_session_id":{{call_session_id}},
"employee_full_name":{{employee_full_name}},
"employee_id":{{employee_id}},
"employee_phone_number":{{employee_phone_number}}
}6. Суҳбат бошланди
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"contact_id": {{contact_id}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"call_session_id":{{call_session_id}},
"direction": {{direction}},
"leg_ids": {{leg_ids}}
}7. Суҳбат тугади
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"call_session_id":{{call_session_id}},
"direction": {{direction}},
"scenario_name": {{scenario_name}},
"talk_time_duration": {{talk_time_duration}},
"leg_ids": {{leg_ids}}
}8. Йўқолган қўнғироқ
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"scenario_name": {{scenario_name}},
"wait_time_duration" : {{wait_time_duration}},
"employee_ids":{{employee_ids}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"contact_id": {{contact_id}},
"contact_full_name":{{contact_full_full_name}},
"call_session_id":{{call_session_id}}
}