New comments on your Instagram post are turned into tasks — basically how other social media integrations work, like Facebook.
Moreover, a new task is created the moment the first comment is made on a post. Subsequent comments are added to this task as new actions:
You won't miss any comments, even on very old Instagram posts — they'll show up as new tasks or comments, and you'll be able to respond to clients.
When you answer a comment in Planfix, your response will be added to the Instagram thread, and the user you're responding to will be notified. This lets you carry out the conversation from Planfix with ease, while the client will see your comments and answer them in Instagram:
With the answer directory, you can quickly respond to common customer questions by clicking on
an asterisk in the comment.