Using backup passwords: Difference between revisions

Latest revision as of 08:19, 16 December 2023

When Two-factor authentication is enabled, you must enter a one-time password generated by a mobile app when you log in to your account.

To get backup codes, you need to go to the Account security tab in your card:

You can save the backup codes to a file or print them out. If you believe that the privacy of these codes has been compromised, or if you run out of codes, you can generate new ones.

A real-life story that shows the benefits of backup passwords

It all happened quite unexpectedly.

My four-year-old son took my smartphone to play, which had the Google Authenticator app installed. Usually, he only installs apps on the phone, but this time, he deleted something. And that "something" was Google Authenticator.

I only realized what had happened when I tried to log in to Planfix. Of course, I didn't have a one-time password generated by the mobile app, and a simple reinstallation of Google Authenticator didn't solve the problem.

If I had saved backup codes, I could have logged into Planfix and registered a new copy of Google Authenticator. Unfortunately, the codes were not reserved prior. Luckily, I am a Planfix developer and solved my problem.

What would you do in a situation like this?

Summary: If you plan to use two-factor authentication - be sure to save backup passwords in a safe place.

Important

If, for any reason, your phone with the Google Authenticator mobile app and the backup passwords is unavailable, you must contact your account administrator. They can disable two-factor authentication for your account, and you will be able to log in with just your username and password.

@@ Line 1: / Line 1: @@
-When [[Two-factor authentication]] is enabled, you will need to enter a one-time password generated by a mobile app when logging in to your account.
+{{#seo:
+|title=Using backup passwords
+|titlemode=append
+|keywords=planfix, Two-factor authentication, security, backup code, backup password
+|description=Using backup passwords
+}}
+When [[Two-factor authentication]] is enabled, you must enter a one-time password generated by a mobile app when you log in to your account.
-If you don't have your smartphone on hand, you can use a previously saved '''backup password''' to log in to your account.
+To get backup codes, you need to go to the Account security tab in your [[User profile| card]]:
+https://s.pfx.so/pf/pe/ylZxIq.png
+You can save the backup codes to a file or print them out. If you believe that the privacy of these codes has been compromised, or if you run out of codes, you can generate new ones.
+== A real-life story that shows the benefits of backup passwords ==
+It all happened quite unexpectedly.
-To get backup codes, you need to go to the '''Account security''' tab in your [[User profile | card]]:
+My four-year-old son took my smartphone to play, which had the Google Authenticator app installed. Usually, he only installs apps on the phone, but this time, he deleted something. And that "something" was Google Authenticator.
+I only realized what had happened when I tried to log in to Planfix. Of course, I didn't have a one-time password generated by the mobile app, and a simple reinstallation of Google Authenticator didn't solve the problem.
-https://s.pfx.so/pf/QQ/JJs1YI.png
+If I had saved backup codes, I could have logged into Planfix and registered a new copy of Google Authenticator. Unfortunately, the codes were not reserved prior. Luckily, I am a Planfix developer and solved my problem.
-You can save backup codes in a file or print them out. If you believe the privacy of these codes has been compromised, or if you run out of codes, you can generate new ones.
+What would you do in a situation like this?
-==Useful information==
-*If for some reason you don't have access to your smartphone with [[Google Authenticator]] and you don't have access to your '''backup passwords''', you will need to contact your account administrator. The administrator can [[Disabling two-factor authentication | disable two-factor authentication]] for your account, which will enable you to log in with just your username and password.
+'''Summary''': If you plan to use two-factor authentication - be sure to save backup passwords in a safe place.
+== Important ==
+*If, for any reason, your phone with the '''Google Authenticator''' mobile app and the [[Using backup passwords| backup passwords]] is unavailable, you must contact your account administrator. They can [[Disabling two-factor authentication| disable two-factor authentication]] for your account, and you will be able to log in with just your username and password.
 == Go To ==
 *[[Two-factor authentication]]
 *[[Security]]
-*[[Feature Description]]