Track the support team's actual working time, both internally and remotely. Use predefined answers for the same customer questions and automatically distribute incoming requests.
Delegate routine task distribution requests between teams to Planfix helpdesk ticketing system. You can use automatic feedback to control employee performance and track the speed at which requests are processed.
Build communication across multiple channels in your web based help desk. Reply to clients from Planfix, no matter which communication channel they use to write to you.