Planfix Opens New Horizons: Communicate With Clients in Any Language

We’re happy to announce that we recently added a translator to our list of Planfix integrations, allowing users like you to dramatically improve communication with your customers. Using this state-of-the-art built-in translator, you can easily and effectively interact with international customers in their native language.

Language barriers can cause big problems for businesses of all sizes. But with this new business language translator, clients can write to you in their language, and your sales or support team can reply in words they’ll understand. And because all of the communication takes place within Planfix, your employees only need to speak their native language to work effectively with international customers.

Our own support team has been using this artificial intelligence translation for almost six months, and we are happy to report that we are very pleased with the results. Best of all, the translator is powered by Open AI, which offers significant advantages over a generic tool like Google Translate.

Advantages of Using AI for Translation

By now, we all know that there are lots of different solutions for translating chat or email communication. However, we wanted to discuss some of the particular advantages of using AI translation:

Multilingual Capability

With AI translation, you can communicate seamlessly with customers and colleagues from virtually any country or region. You can also customize translations for specific language pairs or otherwise tailor them to your company’s needs.

Customizable Glossary

Our unique AI translator solution allows you to add a glossary so that it uses the precise words you need instead of just general words from the dictionary. This glossary can be particularly useful in specialized fields like engineering and healthcare.

Adjustable Tone

The new translator integration allows you to choose the tone you want to use in your communication. This means that greetings and responses in the translated language can be more formal or friendly, allowing you to adjust to both situations and cultural norms.

With an AI-powered translator, you instantly become a multilingual firm. This means you can more easily interact with international partners and customers, expand your business by attracting customers from other countries, and stand out from the competition.

How the Translator Works in Planfix

To get a better understanding of how the translator integration works, let’s look at a comment:

Visually, you can see it’s divided into two parts:

• The top part is the customer’s message in their language.
• The bottom part is the automatic translation into the employee’s language.

When an employee goes to reply to a customer, they are presented with two buttons.

1. The first button automatically translates the message into the customer’s language.
2. The second button selects the language for the translation.

This means that the steps for the employee are very simple:

1. Write a comment.
2. Check the translation language to confirm whether the task involves multilingual communication.
3. Click the “Translate” button and send the message.

After clicking “Translate,” the comment looks like this:

And here’s how the employee’s reply appears in the comment feed:

Important! Note that customers only see the top part of the comments, which contains the message in their language.

Features of the Translation Function in Planfix

Now let’s take a closer look at some of the more unique features of the Planfix translator function and what it offers to users.

Translation Services

First, you can activate the translator in Planfix by navigating to the appropriate section: Account Management > Integrations > Translation > Selected translation service.

Depending on the data center where your account is located, the following translation services will be available:

• Open AI
• Google Translate

Who Can Use the Translation Feature?

In the integration settings, you can specify which employees or groups have access to the translation feature:

This setting affects the visibility of the translation and language selection buttons when adding a comment:

Auto Translation

In the integration settings, you can also enable auto-translation like so:

Keep in mind that auto-translation only works for messages from contacts. If this mode is off, Planfix will instead translate messages when an employee clicks the appropriate button:

In this case, the message will then be translated as follows:

It’s important to note that translation works based on the contact’s initial language. The translator will automatically determine it from the text of the first comment, but you can choose another language in the contact card if you’d like. This setting is helpful if the first message isn’t informative, is too short to determine the language, or contains only a link. It is also beneficial if the contact is writing in more than one language.

Language Pairs

As mentioned, you can also customize the translations for certain language pairs to suit your business needs. These settings are also easily available in the translator integration:

Note that the language pairs are set with a prompt, for which we’ve included the necessary glossary from Planfix terminology. Here is an example of such a prompt:

“You are to translate the given text into Italian and write only the translated text in Italian in response.”

It is also important to remember that setting up language pairs is not mandatory. Everything will still work without them. This feature is best used to refine the translations with the help of a glossary or to adjust the tone of responses.

You can find further details on setting up and using the translator in Planfix by visiting the Help Center.

Advantages of Using the AI Translator in Planfix

The addition of a translator in Planfix opens up new horizons for international communication. Thanks to this innovation, you can interact with customers from different countries, speak to them in language, and connect with them on a deeper level.

Of course, there are other benefits too:

• Using AI enables multilingual support, custom glossaries, and tailored communication tones.
• It simplifies the work of those employees who frequently deal with foreign customers, as they no longer have to switch between tabs to use the default translators, saving loads of time.
• Planfix currently supports translation services such as Open AI Translate and Google Translate.
• You can set up flexible translator permissions for specific employees or teams.
• The automatic translation feature not only detects the language instantly, but can also be set manually in the contact card.
• You can easily select and configure the language pairs according to your company’s needs.

As you can see, these advantages make Planfix the ideal choice for improving your brand’s interaction with your global customers.

Conclusion

The AI translator in Planfix is a powerful tool for improving project communication between employees and customers. With it, you can centralize all your communication in one system and make the exchange of information fast, convenient, and accurate. Let Planfix be your reliable partner in organizing effective communication and strengthening customer relationships worldwide!