Интеграция с CallGear
Для настройки интеграции с виртуальной АТС CallGear:
1. Перейдите в раздел Управление аккаунтом / Интеграции (доступен владельцу или администратору аккаунта). Нажмите на Виртуальные АТС:
и в появившемся списке нажмите Активировать напротив CallGear.
2. В открывшемся окне введите логин, пароль от личного кабинета CallGear, а также принадлежащий вам виртуальный номер, который будет использоваться при исходящих вызовах:
3. Укажите короткие номера сотрудников
4. В личном кабинете CallGear для работы интеграции должны быть активированы тарифные опции "HTTP notifications", "Call API basic set" и "Data API"
5. В личном кабинете CallGear разрешите доступ к Call API и к Data API с любых IP-адресов:
6. Возьмите Notification URL из параметров интеграции в ПланФиксе:
Создайте следующие уведомления в Личном кабинете Comagic в разделе "Notifications":
Все уведомления отправляются методом POST на Notification URL из параметров интеграции:
1. Inbound call on a virtual phone number
{
"notification_mnemonic":{{notification_mnemonic}},
"notification_name":{{notification_name}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"scenario_name": {{scenario_name}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"contact_id": {{contact_id}},
"contact_full_name": {{contact_full_name}},
"call_session_id":{{call_session_id}}
}2. Call finished
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"direction": {{direction}},
"call_session_id":{{call_session_id}},
"scenario_name": {{scenario_name}},
"talk_time_duration": {{talk_time_duration}},
"total_time_duration": {{total_time_duration}},
"wait_time_duration": {{wait_time_duration}},
"tag_names": {{tag_names}}
}3. Call recording completed
{
"notification_name": {{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time": {{notification_time}},
"scenario_name": {{scenario_name}},
"contact_phone_number": {{contact_phone_number}},
"communication_number": {{communication_number}},
"contact_id": {{contact_id}},
"contact_full_name": {{contact_full_name}},
"call_session_id": {{call_session_id}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"file_link": {{file_link}},
"file_duration": {{file_duration}},
"tag_ids": {{tag_ids}},
"tag_names": {{tag_names}}
}4. Waiting for the answer
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"contact_id": {{contact_id}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"call_session_id":{{call_session_id}},
"direction": {{direction}},
"leg_id": {{leg_id}}
}5. Outbound call
{
"notification_name": {{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time": {{notification_time}},
"contact_phone_number":{{contact_phone_number}},
"contact_id":{{contact_id}},
"contact_full_name":{{contact_full_name}},
"call_session_id":{{call_session_id}},
"employee_full_name":{{employee_full_name}},
"employee_id":{{employee_id}},
"employee_phone_number":{{employee_phone_number}}
}6. Talk started
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number": {{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"contact_id": {{contact_id}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"call_session_id":{{call_session_id}},
"direction": {{direction}},
"leg_ids": {{leg_ids}}
}7. Talk finished
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"external_id": {{external_id}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"employee_full_name": {{employee_full_name}},
"employee_id": {{employee_id}},
"call_source": {{call_source}},
"call_session_id":{{call_session_id}},
"direction": {{direction}},
"scenario_name": {{scenario_name}},
"talk_time_duration": {{talk_time_duration}},
"leg_ids": {{leg_ids}}
}8. Lost call
{
"notification_name":{{notification_name}},
"notification_mnemonic":{{notification_mnemonic}},
"virtual_phone_number":{{virtual_phone_number}},
"notification_time":{{notification_time}},
"scenario_name": {{scenario_name}},
"wait_time_duration" : {{wait_time_duration}},
"employee_ids":{{employee_ids}},
"contact_phone_number":{{contact_phone_number}},
"communication_number":{{communication_number}},
"contact_id": {{contact_id}},
"contact_full_name":{{contact_full_name}},
"call_session_id":{{call_session_id}}
}