Keeping track of missed calls: Difference between revisions
From Planfix
(Created page with "{{#seo: |title=Keeping track of missed calls |titlemode=append |keywords=planfix, Keeping track of missed calls, calls, pbx |description=Keeping track of missed calls }} When integrating Virtual PBX, two system data tags are added to your account to track calls: Call and Missed calls. Planfix automatically adds a new action with the "Missed call" data tag to the caller's contact card when there is a missed call, and the PBX...") |
No edit summary |
||
| Line 6: | Line 6: | ||
}} | }} | ||
When integrating [[Virtual PBX]], two system data tags are added to your account to track calls: [[Calls|Call]] and Missed calls. | When integrating [[Virtual PBX]], two system [[Data Tags|data tags]] are added to your account to track calls: [[Calls|Call]] and Missed calls. | ||
Planfix automatically adds a new action with the "Missed call" | Planfix automatically adds a new action with the "Missed call" data tag to the [[Contact cards|caller's contact card]] when there is a missed call, and the PBX system can provide this information. | ||
https://s.pfx.so/pf/Xc/sa7WpQ.jpg | https://s.pfx.so/pf/Xc/sa7WpQ.jpg | ||
If the [[Contact|contact]] has a [[Supervisor|supervisor]], they will also be notified of this action. | If the [[Contact|contact]] has a [[Supervisor|supervisor]], they will also be notified of this action. | ||
Revision as of 09:57, 18 March 2024
When integrating Virtual PBX, two system data tags are added to your account to track calls: Call and Missed calls.
Planfix automatically adds a new action with the "Missed call" data tag to the caller's contact card when there is a missed call, and the PBX system can provide this information.
If the contact has a supervisor, they will also be notified of this action.
This data tag allows you to create reports on missed calls from different perspectives easily.
You can also use the standard missed call report to view this information.
Additionally
It is possible to add date and time period fields to the data tag for planning purposes with the Planfix Planner.