Setting up email integration for solutions

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Planfix can receive customer messages via various communication channels and email. For this to work, you must set up email forwarding from corporate email to a virtual address in your Planfix.

Important: A virtual email address has already been created. You can see it here: Account managementEmailVirtual email addresses:


The virtual email address will look like this:


Copy it into your account and enter it as the address for forwarding in your email.

Useful: Examples of setting up forwarding in popular email services:

After that, all emails sent to your regular email address will be forwarded to Planfix. This means the system can be used for normal email conversation and for receiving customer applications, orders from the website, etc.

Outgoing mail


  • In conversation with customers, you can use the quick resplies mechanism to respond to typical questions.

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