Specify the email addresses of all recipients in the email: Difference between revisions

Latest revision as of 09:47, 21 June 2024

With Planfix, working with contacts who don't use the service is very similar to having an ordinary email conversation:

All participants in the communication receive an email in which all recipients are listed
When responding by email, each recipient uses reply all so all participants receive their response.

The Specify the email addresses of all recipients in the email attribute, along with the Do not send contacts notifications about actions added by other participants by email attribute, helps configure Planfix for using email in this way. Activating this attribute ensures that if at least one recipient is an external contact, then notifications about tasks and actions will be sent in one common email. In this scenario, the email addresses of all recipients, both external contacts and employees, are listed in the To field of the email.

When using this setting, you must consider the following:

The notification emails are sent according to the template for external contacts. If the recipients also include employees, they will receive the email using the contact template, as all recipients will receive a single, uniform email.
Notification emails are sent to the external addresses of the employees listed in their profiles and used for email notifications. These addresses are also displayed in the list of email recipients and are visible to the customer.
If an employee has disabled email notifications, the email will list the address specified in the additional setting for employees who have disabled email notifications:

Not included in the recipient list: The employee will not receive notifications, and their address will not be listed in the recipient list.
Internal email address specified: The recipient list contains the internal email address of the notified employee.
External email address specified: The recipient list contains the email address from the notified employee's profile. They will receive the email regardless of whether they have deactivated email notification for this type of message.

The notification email is sent from the address configured in the system for sending emails to external contacts: either the employee's internal address (the message author) or the configured external email address.
If the option to send the conversation history is enabled and there are multiple contacts among the recipients, the email will only contain the history for one of them.
If no contacts are among the notification recipients, the default notification system for employees is used. The default system emails are also sent to employees who have enabled email notifications.

@@ Line 1: / Line 1: @@
+{{#seo:
+|title=Show recipients' email addresses in messages
+|titlemode=append
+|keywords=planfix, email addresses, recipients
+|description=Show recipients' email addresses in messages
+}}
 With Planfix, working with contacts who don't use the service is very similar to having an ordinary email conversation:
@@ Line 4: / Line 10: @@
 *When responding by email, each recipient uses '''reply all''' so all participants receive their response.
+The '''Specify the email addresses of all recipients in the email''' attribute, along with the [[Do not send contacts notifications about actions added by other participants by email]] attribute, helps configure Planfix for using email in this way. Activating this attribute ensures that if at least one recipient is an external contact, then notifications about tasks and actions will be sent in one common email. In this scenario, the email addresses of all recipients, both external contacts and employees, are listed in the To field of the email.
-The Show all participants' email addresses in message attribute, along with the Do not send contacts notifications about actions added by other participants by email attribute, helps configure Planfix for using email in this way. Activating this attribute ensures that if at least one recipient is an external contact, then notifications about tasks and actions will be sent in one common email. In this scenario, the email addresses of all recipients, both external contacts and employees, are listed in the To field of the email.
+https://s.pfx.so/pf/Cy/Xjwiu1.jpg
-https://pic.planfix.ru/pf/rA/uowL0Y.png
 When using this setting, you must consider the following:
-*Email notifications will be sent according to the corresponding template for external contacts.
+*The notification emails are sent according to the [[Do not send contacts notifications about actions added by other participants by email|template for external contacts]]. If the recipients also include employees, they will receive the email using the contact template, as all recipients will receive a single, uniform email.
-*If the option Show external email addresses is selected in the additional settings for employee email addresses where email notifications are disabled:
+*Notification emails are sent to the external addresses of the employees listed in their profiles and used for email notifications. These addresses are also displayed in the list of email recipients and are visible to the customer.
+*If an employee has disabled email notifications, the email will list the address specified in the additional setting for '''employees who have disabled email notifications''':
-https://pic.planfix.ru/pf/Ku/qEzCmy.png
-the email will also be sent to employees who get the notification, even if they have email notifications disabled for this kind of message.
+https://s.pfx.so/pf/HQ/2BLAmy.jpg
-The email notification will be sent from the address set in Planfix for emails to external contacts: the internal email address of the employee who wrote the message or the external email address that has been set.
+:*'''Not included in the recipient list''': The employee will not receive notifications, and their address will not be listed in the recipient list.
-*If sending conversation history is activated and there are several contacts among the recipients, the history will be included for only one of these contacts.
+:*'''Internal email address specified''': The recipient list contains the internal email address of the notified employee.
-*If none of the recipients are contacts, the standard system for notifying employees will be used. Standard system emails will also be sent to employees who have enabled email notifications.
+:*'''External email address specified''': The recipient list contains the email address from the notified employee's profile. They will receive the email regardless of whether they have deactivated email notification for this type of message.
+*The notification email is sent from the address configured in the system for sending emails to external contacts: [[Assigning tasks by email|either the employee's internal address]] (the message author) or the [[Sending emails from external mailboxes|configured]] external email address.
+*If the option to send the [[Conversation history in emails for contacts without Planfix access|conversation history]] is enabled and there are multiple contacts among the recipients, the email will only contain the history for one of them.
+*If no contacts are among the notification recipients, the default notification system for employees is used. The default system emails are also sent to employees who have [[Subscriptions and notifications|enabled]] email notifications.
 == Go To ==
-*[[Setup of outgoing mail]]
+*[[Configuring outgoing mail]]
 *[[Feature Description]]