Calls: Difference between revisions
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When integrating with [[Virtual PBX | virtual PBXs]], two system [[Data Tags|data tags]] are added to track calls: '''Call''' and | When integrating with [[Virtual PBX | virtual PBXs]], two system [[Data Tags|data tags]] are added to track calls: '''Call''' and [[Missed Call|Missed Call]]. | ||
The Call data tag is automatically added to tasks and contacts once the call is completed. It contains information about the time and duration of the call, as well as who called whom: | The Call data tag is automatically added to [[Tasks|tasks]] and [[Contacts|contacts]] once the call is completed. It contains information about the time and duration of the call, as well as who called whom: | ||
https://s.pfx.so/pf/OS/Q2Wv07.jpg | https://s.pfx.so/pf/OS/Q2Wv07.jpg | ||
This data tag is used to generate reports on employee activity and the intensity of incoming clients calls: | This data tag is used to generate [[Reports|reports]] on employee activity and the intensity of incoming clients calls: | ||
https://s.pfx.so/pf/ | https://s.pfx.so/pf/7U/QLhIFJ.png | ||
== Go To == | |||
*[[Virtual PBX]] | |||
*[[Data Tags]] | |||
*[[Reports]] | |||
Latest revision as of 12:28, 7 January 2023
When integrating with virtual PBXs, two system data tags are added to track calls: Call and Missed Call.
The Call data tag is automatically added to tasks and contacts once the call is completed. It contains information about the time and duration of the call, as well as who called whom:
This data tag is used to generate reports on employee activity and the intensity of incoming clients calls:
