Contact access to their company's tasks: Difference between revisions

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You can automatically grant [[external users]] or contacts access to all tasks in the [[Client's Dashboard | Dashboard]] where their company is the [[counterparty]]. To do this, switch the setting '''Can see tasks where their company is a counterparty''' to '''Yes''':
You can automatically grant [[external users]] or contacts access to all tasks in the [[Client's Dashboard | Dashboard]] where their company is the [[counterparty]]. To do this, switch the setting '''Can see tasks where their company is a counterparty''' to '''Yes''':


https://s.pfx.so/pf/es/MTkqvO.png
https://s.pfx.so/pf/es/MTkqvO.png




Then the contact will receive access to all tasks where their company is the counterparty. In terms of what they can do in these tasks, their access level is similar to that of a task participant. They will be shown in a separate section in the Permissions panel in each task's card:
Then the contact will receive access to all tasks where their company is the counterparty. In terms of what they can do in these tasks, their access level is similar to that of a task participant. They will be shown in a separate section in the [[Permissions panel]] in each task's card:
 


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In these tasks:
In these tasks:
*contacts without access to your account (in the dashboard) will see comments written by other contacts at their company (their colleagues), as well as any other comments directed at these contacts;
*contacts with Base access to your account (in the [[Client's Dashboard | Dashboard]]) will see comments written by other contacts at their company (their colleagues), as well as any other comments directed at these contacts;
*contacts with access (external users) will see the same.
*contacts with Advances access ([[external users]]) will see the same.




===Important===
===Important===
 
If the setting "[[Setting Comment Visibility for Contacts with Advanced Access | See all unhidden comments in tasks and contact cards available to them]]" is not activated in your account settings, external users who are contacts at the other company, will be able to see comments between employees in your account (where no one from their own company was notified).
If the setting "Contacts with Planfix access only see comments, where they were notified" is not activated in your account settings, external users who are contacts at the other company, will be able to see comments between employees in your account (where no one from their own company was notified).




==Additional features==
==Additional features==
If a task arises that the contacts in a client company shouldn't have access to except those in certain roles, set the attribute Automatic access for all of a counterparty's contacts to Do not provide at the task level:
If a task arises that the contacts in a client company shouldn't have access to except those in certain [[Tasks#Roles and access to task | roles]], set the attribute '''Automatic access for all of a counterparty's contacts''' to '''Do not provide''' at the task level:


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https://s.pfx.so/pf/5K/eUXo3s.png




==Helpful information==
==Helpful information==
If a contact's card doesn't have the setting Can see tasks where their company is a counterparty, edit the contact template used for this contact and enable the option for this setting:
*If a contact's card doesn't have the setting '''Can see tasks where their company is a counterparty''', edit the [[Contact templates | contact template]] used for this contact and enable the option for this setting:


https://s.pfx.so/pf/gZ/AyYthu.png
https://s.pfx.so/pf/gZ/AyYthu.png


If a task's card doesn't have the setting Automatic access for all of a counterparty's contacts, edit the task template used for this task and enable the option for this setting:


*If a task's card doesn't have the setting '''Automatic access for all of a counterparty's contacts''', edit the [[Task templates | task template]] used for this task and enable the option for this setting:
 
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https://s.pfx.so/pf/37/qMJuTZ.png
==Important==
*This option is only available for accounts with Plan B and Plan X plans
== Go To ==
*[[External users]]
*[[Contacts]]
*[[Feature Description]]

Latest revision as of 06:59, 26 July 2023

You can automatically grant external users or contacts access to all tasks in the Dashboard where their company is the counterparty. To do this, switch the setting Can see tasks where their company is a counterparty to Yes:

MTkqvO.png


Then the contact will receive access to all tasks where their company is the counterparty. In terms of what they can do in these tasks, their access level is similar to that of a task participant. They will be shown in a separate section in the Permissions panel in each task's card:

8xD19y.png


In these tasks:

  • contacts with Base access to your account (in the Dashboard) will see comments written by other contacts at their company (their colleagues), as well as any other comments directed at these contacts;
  • contacts with Advances access (external users) will see the same.


Important

If the setting " See all unhidden comments in tasks and contact cards available to them" is not activated in your account settings, external users who are contacts at the other company, will be able to see comments between employees in your account (where no one from their own company was notified).


Additional features

If a task arises that the contacts in a client company shouldn't have access to except those in certain roles, set the attribute Automatic access for all of a counterparty's contacts to Do not provide at the task level:

eUXo3s.png


Helpful information

  • If a contact's card doesn't have the setting Can see tasks where their company is a counterparty, edit the contact template used for this contact and enable the option for this setting:

AyYthu.png


  • If a task's card doesn't have the setting Automatic access for all of a counterparty's contacts, edit the task template used for this task and enable the option for this setting:

qMJuTZ.png


Important

  • This option is only available for accounts with Plan B and Plan X plans


Go To