Integration with different communication channels

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CRM: Customer Request Management allows you to receive customer requests through various communication channels. The system automatically creates a dialog task and a client card when a new message arrives.

Important: For the channel integration to work correctly, when connecting the channel, you need to specify the Dialogue with client task template (1 and 2) and the contact template Client template (3). Here is an example of how to set up the integration with Facebook: <screenshot>


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Be sure to follow these instructions to configure the acceptance of requests from your desired communication channels.


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