Configuring outgoing mail: Difference between revisions
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Planfix offers great flexibility when it comes to changing how notifications look, as well as how they are sent by email. Depending on your company's needs, Planfix communication with external contacts can look like an ordinary email thread or like interaction with a ticket system. The basic methods and settings you can use to set up the work scenario you need are described below. | Planfix offers great flexibility when it comes to changing how notifications look, as well as how they are sent by email. Depending on your company's needs, Planfix communication with external contacts can look like an ordinary email thread or like interaction with a ticket system. The basic methods and settings you can use to set up the work scenario you need are described below. | ||
==Procedure== | |||
*[[Sending emails from external mailboxes]] | *[[Sending emails from external mailboxes]] | ||
*[[Templates of notification messages to contacts without access to Planfix]] | *[[Templates of notification messages to contacts without access to Planfix]] | ||
Revision as of 19:16, 11 August 2019
Planfix offers great flexibility when it comes to changing how notifications look, as well as how they are sent by email. Depending on your company's needs, Planfix communication with external contacts can look like an ordinary email thread or like interaction with a ticket system. The basic methods and settings you can use to set up the work scenario you need are described below.
Procedure
- Sending emails from external mailboxes
- Templates of notification messages to contacts without access to Planfix
- Automatic signature in notifications
- Use unique reply addresses for each message
- Sending files as attachments
- Add plain-text version to emails
- Conversation history in emails for contacts without Planfix access
- Show recipients' email addresses in messages
- Add a pixel to track email opens
- Task template for sending messages to a contact's email