SLA: Difference between revisions
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'''SLA (Service Level Agreement)''' defines the time within which you commit to respond to a customer request and resolve their issue. | '''SLA (Service Level Agreement)''' defines the time within which you commit to respond to a customer request and resolve their issue. | ||
Planfix doesn’t have a separate “Enable SLA” button, but all the tools for setting it up are available: [[Reports |reports]], [[Scripts|scripts]], [[What Task Statuses Are For |statuses]], and [[Planner |planners]]. | |||