Creating and deleting an account: Difference between revisions

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==Freezing an account==
==Freezing an account==
If there is no activity like adding new tasks or actions within 30 days, Planfix automatically freezes the account. One week before the freeze, the account owner will receive a warning and a suggestion to show any activity on the account if it is still needed.
An account will not be frozen if:
*It is a trial version;
*The account is paid.
For example, if you have not logged into your account for 30 days, it will only be frozen once the payment period has expired.


If there is no new activity in an account (such as adding new tasks or actions) for three weeks, Planfix will automatically freeze the account. One week before an account is frozen, the account owner will receive a warning and a suggestion to show some sort of activity in the account, if the account is still needed.
A frozen account can be unfrozen within 30 days of being frozen. This option is only available to the account owner.
 
 
An account can be unfrozen within three weeks of being frozen. Only the account owner can unfreeze an account. If a frozen account is not unfrozen after three weeks, Planfix will automatically delete the account and all of its data.
 
 
The account owner will receive several warning messages before the account is deleted:
* a message about the pending account freeze (after three weeks with no activity)
* a message about the account freeze (after 30 days with no activity)
* a message about the pending account deletion (one week before deletion)
* a message about deletion with a link to download all data and files from the account (after 60 days with no activity)
 
'''PLEASE NOTICE:''' Deletion is a physical procedure; data cannot be restored once it has been deleted.
 


==Deleting an account==
==Deleting an account==

Revision as of 08:36, 19 June 2024

You can create a Planfix account for your team or company on Planfix's website. An account is created by one person, who becomes the account owner. The account owner can invite other users to the account by adding them as employees in the Company section. If necessary, the account owner can be changed.

Freezing an account

If there is no activity like adding new tasks or actions within 30 days, Planfix automatically freezes the account. One week before the freeze, the account owner will receive a warning and a suggestion to show any activity on the account if it is still needed. An account will not be frozen if:

  • It is a trial version;
  • The account is paid.

For example, if you have not logged into your account for 30 days, it will only be frozen once the payment period has expired.

A frozen account can be unfrozen within 30 days of being frozen. This option is only available to the account owner.

Deleting an account

Account owners can delete an account in the Account Management section:

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