Integration with different communication channels: Difference between revisions
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*[[Instructions for Setting Up Your Company's Configuration //]] | *[[Instructions for Setting Up Your Company's Configuration //]] | ||
*[[CRM: Customer Request Management | CRM: Customer Request Management Configuration]] | *[[CRM: Customer Request Management | CRM: Customer Request Management Configuration]] | ||
*[[ | *[[Configurations]] | ||
Revision as of 15:03, 4 April 2023
CRM: Customer Request Management allows you to receive customer requests through various communication channels. The system automatically creates a dialog task and a client card when a new message arrives.
Important: For the channel integration to work correctly, when connecting the channel, you need to specify the Dialogue with client task template (1 and 2) and the contact template Client template (3). Here is an example of how to set up the integration with Facebook:
Be sure to follow these instructions to configure the acceptance of requests from your desired communication channels.