Disabling two-factor authentication

Two-factor authentication can be disabled by the user or the account administrator if it is not enabled at the entire account level. In this case, it cannot be switched off. However, you can reset the key, and the system will ask you to set it up again the next time you log in.

Disabling two-factor authentication: how it works for users

Employees can disable two-factor authentication on their user page, in the Account security tab:

To disable it, you'll need to enter a one-time password generated by Google Authenticator or a backup password saved when two-factor authentication was enabled.

If for some reason you can't disable two-factor authentication yourself (if you lost your smartphone or uninstalled the app, etc.) and you can't locate your backup passwords, you can contact your account administrator, who can disable two-factor authentication for you.

Disabling two-factor authentication: how it works for administrators

Account administrators can disable two-factor authentication in a user's card, in the Account security tab:

Important

• If an administrator needs to disable two-factor authentication for their own account but they don't have the password to do so, they can submit a request to Planfix Support explaining their situation. To restore access to their account, they will have to pass a check that will be explained to them when their request is processed.
• If the account has a mode enabled that requires all employees to use two-factor authentication, but someone wants to disable it individually, use the "Change key" option. This will reset the current two-factor authentication, and the next time the user logs in, the system will prompt the user to set it up again:

Go To

• Two-factor authentication
• Security
• Feature Description