Rules for adding emails to existing tasks

Rules can be set in the Account Management section (available for account administrators) for processing emails sent to a task:

These rules apply to:

• Responses to email notifications from tasks (about task creation, new actions, etc.)
• Emails sent directly to the task email address.

Each incoming message is subsequently checked for compliance with the conditions of each of the configured rules. If the rule conditions are met, the operations described in the rule that affect the action created by this message are carried out.

Example of a rule for processing emails coming ot the task address

This rule checks whether the incoming message includes text "Best wishes," and if it finds it, then it removes everything from the original text of the message beginning with this label from the text of the comment (the original text of the message, which is available on a special link in the added action, remains unchanged).

Similar rules can be added for other common uses (for example, Best regards, etc.), from which the signatures begin. The same approach will allow you to get rid of uninformative automatic texts in incoming letters from other systems. All this allows you to reduce the length of the text added to the text and improve its readability.

Go To

• Work in Planfix by means of email