Company external email address settings

This option is used when notifications for external contacts should be sent from one company email address that is shared by several (or all) employees. This approach is most commonly used by support teams, where team members are anonymous and speak with clients on behalf of the organization.

If you need each employee to communicate with external contacts from their own personal email address (including personal company email addresses) you must use the employee external email address settings instead.

Company external email address settings are found in Account management / Email / Outgoing messages / Company external email addresses:

When you choose this option, you see a list of email addresses from which the company can send messages from Planfix. By default, this list is empty. You can add external email addresses:

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• Sending emails from external mailboxes
• Configuring outgoing mail
• Work in Planfix by means of email