Submitting a support request via the mobile app: Difference between revisions
From Planfix
(Created page with "{{#seo: |title=Мобильное приложение ПланФикса: Служба поддержки |titlemode=append |keywords=planfix, mobile app, Support service |description=Planfix mobile app. Support request via the mobile app. }} You can contact the [https://planfix.com/support/ Planfix Support Service] directly from the mobile application. Open the '''More''' menu and select ''' Submit a support request''': Enter your question in the '''Name''' field and...") |
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You can contact the [https://planfix.com/support/ Planfix Support Service] directly from the mobile application. Open the '''More''' menu and select ''' Submit a support request''': | You can contact the [https://planfix.com/support/ Planfix Support Service] directly from the mobile application. Open the '''More''' menu and select ''' Submit a support request''': | ||
https://s.pfx.so/pf/Xz/OH4i58.jpg | |||
Enter your question in the '''Name''' field and describe its essence in detail in the Description field. If necessary, attach files demonstrating the issue, and click Create: | Enter your question in the '''Name''' field and describe its essence in detail in the '''Description''' field. If necessary, attach files demonstrating the issue, and click '''Create''': | ||
https://s.pfx.so/pf/Qk/Srb6R1.jpg | |||
== Important == | == Important == | ||
Revision as of 12:54, 7 June 2024
You can contact the Planfix Support Service directly from the mobile application. Open the More menu and select Submit a support request:
Enter your question in the Name field and describe its essence in detail in the Description field. If necessary, attach files demonstrating the issue, and click Create:
Important
- We recommend using the DU Recorder application to record screencasts on a mobile device with an Android operating system.
- The task description automatically includes technical data about the device from which the request was sent.
- A task created via the mobile application is processed according to the standard procedure for requests to the Planfix Support Service. In particular, you can see it in the Planfix user interface as a regular task. You can also add comments, track changes to the request status and etc.