Connecting a Telegram Business-account to Planfix: Difference between revisions
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*Open your business account in Telegram and go to "Telegram Business" — "Chatbots": | *Open your business account in Telegram and go to "Telegram Business" — "Chatbots": | ||
https://s.pfx.so/pf/ | https://s.pfx.so/pf/IT/1emR7w.jpg | ||
https://s.pfx.so/pf/ | https://s.pfx.so/pf/yD/yr65sF.jpg | ||
*Add the link copied from the Planfix Business Bot: | *Add the link copied from the Planfix Business Bot: | ||
https://s.pfx.so/pf/ | https://s.pfx.so/pf/DL/sncvLx.jpg | ||
*Specify the chats available to the bot. | *Specify the chats available to the bot. | ||
=== Configuring the integration in Planfix === | === Configuring the integration in Planfix === | ||
After you have connected the Telegram Business account in Planfix, set the integration parameters: | After you have connected the Telegram Business account in Planfix, set the integration parameters: | ||
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== Additional options == | == Additional options == | ||
*'''Create a new task if there are no active tasks with this contact''' | *'''Create a new task if there are no active tasks with this contact''' — new messages will not be added to already completed tasks. | ||
*'''Send messages on behalf of another user''' — add the following signature to messages: | *'''Send messages on behalf of another user''' — add the following signature to messages: | ||
https://s.pfx.so/pf/ | https://s.pfx.so/pf/9y/YlKXxH.jpg | ||
== Nuances == | == Nuances == | ||
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*Sometimes messages from Planfix may not be sent to the Telegram Business Bot. Possible reasons:: | *Sometimes messages from Planfix may not be sent to the Telegram Business Bot. Possible reasons:: | ||
**The bot can only reply on your behalf in chats with activity within the [https://core.telegram.org/bots/features#bots-for-business last 24 hours]. | **The bot can only reply on your behalf in chats with activity within the [https://core.telegram.org/bots/features#bots-for-business last 24 hours]. | ||
**The Business Bot is stopped in the chat with the customer. You can recognize this by the "Start" button — start the bot to resume sending messages: | **The Business Bot is stopped in the chat with the customer. You can recognize this by the "Start" button — start the bot to resume sending messages:https://s.pfx.so/pf/7C/lvdR1k.jpg | ||
https://s.pfx.so/pf/7C/lvdR1k.jpg | **The "Reply to messages" option is not activated:https://s.pfx.so/pf/Mb/facdoc.jpg | ||
**The "Reply to messages" option is not activated: | |||
https://s.pfx.so/pf/Mb/facdoc.jpg | |||
== | == Go To == | ||
*[[Telegram]] | *[[Telegram]] | ||
*[[Feature Description]] | |||
Latest revision as of 13:43, 18 July 2024
Connecting a Telegram business account in Planfix with the Planfix Business Bot.
Features
- Communicate with customers. Connect your Telegram business account to Planfix to be closer to your customers. They send you a direct message, and you reply directly to Planfix.
- Flexible chat management. Pass chat management to an assistant who can reply to messages directly from Planfix.
Connection
Connect your Telegram Business account
- Go to: Account management — Integrations — Messengers — Telegram — Telegram for Business.
- Add your business account:
- Open the desktop version of Telegram and start the Planfix Business Bot:
- Copy the bot link from the settings:
- Open your business account in Telegram and go to "Telegram Business" — "Chatbots":
- Add the link copied from the Planfix Business Bot:
- Specify the chats available to the bot.
Configuring the integration in Planfix
After you have connected the Telegram Business account in Planfix, set the integration parameters:
Specify in the settings window:
- The object for creating new tasks from received messages
- The template for creating new contacts
- Additional assignees
Additional options
- Create a new task if there are no active tasks with this contact — new messages will not be added to already completed tasks.
- Send messages on behalf of another user — add the following signature to messages:
Nuances
- Additional integration options are set simultaneously for:
- Planfix Business Bot
- Custom bot
- If you change the message processing logic in one integration, it will also be changed in the other.
- Sometimes messages from Planfix may not be sent to the Telegram Business Bot. Possible reasons::
- The bot can only reply on your behalf in chats with activity within the last 24 hours.
- The Business Bot is stopped in the chat with the customer. You can recognize this by the "Start" button — start the bot to resume sending messages:
- The "Reply to messages" option is not activated:
