View source for Tracking sending and reading of emails

Planfix allows you to track the delivery of notifications sent by different channels. You can track [[Subscriptions and notifications | notifications]] sent to coworkers and contacts, and you can track when [[Working with clients by email| notifications sent by email to external contacts]] were opened.

 

Each task or comment has a delivery status icon:

 
https://pic.planfix.ru/pf/sE/GzLD4g.png

 

Clicking on this status icon opens a window with additional information about the delivery status:

 

https://pic.planfix.ru/pf/8D/567qLt.png

  

==Notification delivery statuses==

There are three different delivery statuses:

*'''Sent'''

Lets you know that the message was accepted by the mail server or sent by a different channel (if the notification was through an integration with a social network or messenger).

*'''Error'''

Lets you know that the message was not sent. Clicking on the status symbol gives you additional information about the reason for the issue:

 

https://pic.planfix.ru/pf/op/qzgRB2.png

 
*'''Read'''

Lets you know that the recipient has opened the email. Clicking on the status symbol lets you see the date and time that the recipient opened the email:

 

https://pic.planfix.ru/pf/Zm/EDgvMu.png

 

===Additional information===

*"Invisible pixels" are used to track when emails are opened (i.e. read). You can [[Add a pixel to track email opens | disable the tracking of email opening]].
*In some cases, the "Read" status symbol may not work properly — if, say, the recipient's email service doesn't display images.
*Only paid and premium Planfix accounts can use tracking.
*The length of time for which sent and read receipts are available depends on your [[Access to data on sending and reading emails | plan]].
*If you use your [[Sending emails from external mailboxes | own company mail server (or any external mail server)]] to send emails from Planfix, then emails' sent statuses will indicate only that messages have been accepted from Planfix by your server.
*If you enable the setting [[Specify the email addresses of all recipients in the email]] and send a message to several people, the message will be tracked as "read" when at least one of the recipients opens it.


https://pic.planfix.ru/pf/xV/D1zu1a.png

== Go To ==
*[[Work in Planfix by means of email]]
*[[Feature Description]]