View source for Connecting a Telegram Business-account to Planfix

{{#seo:
|title=Connecting a Telegram Business-account to Planfix
|titlemode=append
|keywords=planfix, telegram, bot, telegram business bot, business-account Telegram,  business-account, business account
|description=You can connect your Telegram business account to PlanFix to receive personal messages and respond to them.
}}
Connecting a [[Telegram]] business account in Planfix with the Planfix Business Bot.
== Features ==
*'''Communicate with customers'''. Connect your Telegram business account to Planfix to be closer to your customers. They send you a direct message, and you reply directly to Planfix.
*'''Flexible chat management'''. Pass chat management to an assistant who can reply to messages directly from Planfix.
== Connection ==
=== Connect your Telegram Business account ===
*Go to: '''Account management''' — '''Integrations''' — '''Messengers''' — '''Telegram''' — '''Telegram for Business'''.
*Add your business account:

https://p.pfx.so/pf/6s/4avpxL.png

*Open the desktop version of Telegram and start the Planfix Business Bot:

https://p.pfx.so/pf/GG/RXH3sQ.png

*Copy the bot link from the settings:

https://p.pfx.so/pf/82/dQa6Km.png

*Open your business account in Telegram and go to "Telegram Business" — "Chatbots":

https://p.pfx.so/pf/NK/j0qh8F.png

https://p.pfx.so/pf/UL/1dAmfY.png

*Add the link copied from the Planfix Business Bot:

https://p.pfx.so/pf/k6/XnB2Us.png

*Specify the chats available to the bot.

=== Configuring the integration in Planfix ===
After you have connected the Telegram Business account in Planfix, set the integration parameters:

https://p.pfx.so/pf/rf/jsO3iw.png

Specify in the settings window:
*The object for creating new tasks from received messages
*The template for creating new contacts
*Additional assignees

https://p.pfx.so/pf/AK/T1DaMp.png
== Additional options == 
*'''Create a new task if there are no active tasks with this contact'''—new messages will not be added to already completed tasks.
*'''Send messages on behalf of another user''' — add the following signature to messages:

https://p.pfx.so/pf/rC/HVC7xE.png

== Nuances ==
*Additional integration options are set simultaneously for:
**Planfix Business Bot 
**Custom bot 
*If you change the message processing logic in one integration, it will also be changed in the other.

*Sometimes messages from Planfix may not be sent to the Telegram Business Bot. Possible reasons::
**The bot can only reply on your behalf in chats with activity within the [https://core.telegram.org/bots/features#bots-for-business last 24 hours].
**The Business Bot is stopped in the chat with the customer. You can recognize this by the "Start" button — start the bot to resume sending messages:https://p.pfx.so/pf/yh/ChudeA.png<br><br>
**The "Reply to messages" option is not activated:
https://p.pfx.so/pf/fD/eYKWej.png

== Перейти ==
*[[Telegram]]