Integrare cu CallGear
De la Planfix
Creați următoarele notificări în "Notificări":
Toate notificările ar trebui să fie trimise prin metoda POST la URL-ul de notificare din Preferințele de integrare în Planfix:
1. Apel intrare pe un număr de telefon virtual <sursă> {
"notification_mnemonic":Format:Notification mnemonic, "notification_name":Format:Notification name, "virtual_phone_number":Format:Virtual phone number, "notification_time":Format:Notification time, "scenario_name": Format:Scenario name, "contact_phone_number":Format:Contact phone number, "communication_number":Format:Communication number, "contact_id": Format:Contact id, "contact_full_name": Format:Contact full name, "call_session_id":Format:Call session id
} </sursă>
2. Apel finalizat <sursă> {
"notification_name":Format:Notification name, "notification_mnemonic":Format:Notification mnemonic, "virtual_phone_number":Format:Virtual phone number, "notification_time":Format:Notification time, "external_id": Format:External id, "contact_phone_number":Format:Contact phone number, "communication_number":Format:Communication number, "employee_full_name": Format:Employee full name, "employee_id": Format:Employee id, "call_source": Format:Call source, "direction": Format:Direction, "call_session_id":Format:Call session id, "scenario_name": Format:Scenario name, "talk_time_duration": Format:Talk time duration, "total_time_duration": Format:Total time duration, "wait_time_duration": Format:Wait time duration, "tag_names": Format:Tag names
} </sursă>
3. Înregistrarea apelului a fost finalizată <sursă> {
"notification_name": Format:Notification name, "notification_mnemonic":Format:Notification mnemonic, "virtual_phone_number": Format:Virtual phone number, "notification_time": Format:Notification time, "scenario_name": Format:Scenario name, "contact_phone_number": Format:Contact phone number, "communication_number": Format:Communication number, "contact_id": Format:Contact id, "contact_full_name": Format:Contact full name, "call_session_id": Format:Call session id, "employee_full_name": Format:Employee full name, "employee_id": Format:Employee id, "file_link": Format:File link, "file_duration": Format:File duration, "tag_ids": Format:Tag ids, "tag_names": Format:Tag names
} </sursă>
4. Așteptare pentru răspuns <sursă> {
"notification_name":Format:Notification name, "notification_mnemonic":Format:Notification mnemonic, "virtual_phone_number": Format:Virtual phone number, "notification_time":Format:Notification time, "external_id": Format:External id, "contact_phone_number":Format:Contact phone number, "contact_id": Format:Contact id, "employee_full_name": Format:Employee full name, "employee_id": Format:Employee id, "call_source": Format:Call source, "call_session_id":Format:Call session id, "direction": Format:Direction, "leg_id": Format:Leg id
} </sursă>
5. Apel ieșire <sursă> {
"notification_name": Format:Notification name, "notification_mnemonic":Format:Notification mnemonic, "virtual_phone_number": Format:Virtual phone number, "notification_time": Format:Notification time, "contact_phone_number":Format:Contact phone number, "contact_id":Format:Contact id, "contact_full_name":Format:Contact full name, "call_session_id":Format:Call session id, "employee_full_name":Format:Employee full name, "employee_id":Format:Employee id, "employee_phone_number":Format:Employee phone number
} </sursă>
6. Discuția a început <sursă> {
"notification_name":Format:Notification name, "notification_mnemonic":Format:Notification mnemonic, "virtual_phone_number": Format:Virtual phone number, "notification_time":Format:Notification time, "external_id": Format:External id, "contact_phone_number":Format:Contact phone number, "contact_id": Format:Contact id, "employee_full_name": Format:Employee full name, "employee_id": Format:Employee id, "call_source": Format:Call source, "call_session_id":Format:Call session id, "direction": Format:Direction, "leg_ids": Format:Leg ids
} </sursă>
7. Discuția s-a terminat <sursă> {
"notification_name":Format:Notification name, "notification_mnemonic":Format:Notification mnemonic, "virtual_phone_number":Format:Virtual phone number, "notification_time":Format:Notification time, "external_id": Format:External id, "contact_phone_number":Format:Contact phone number, "communication_number":Format:Communication number, "employee_full_name": Format:Employee full name, "employee_id": Format:Employee id, "call_source": Format:Call source, "call_session_id":Format:Call session id, "direction": Format:Direction, "scenario_name": Format:Scenario name, "talk_time_duration": Format:Talk time duration, "leg_ids": Format:Leg ids
} </sursă>
8. Apel pierdut <sursă> {
"notification_name":Format:Notification name, "notification_mnemonic":Format:Notification mnemonic, "virtual_phone_number":Format:Virtual phone number, "notification_time":Format:Notification time, "scenario_name": Format:Scenario name, "wait_time_duration" : Format:Wait time duration, "employee_ids":Format:Employee ids, "contact_phone_number":Format:Contact phone number, "communication_number":Format:Communication number, "contact_id": Format:Contact id, "contact_full_name":Format:Contact full name, "call_session_id":Format:Call session id
} </sursă>